Don Peppers

Don Peppers

Don Peppers is an author and co-founder of Peppers & Rogers Group. He is recognized as one of the world’s leading authorities on customer-focused business strategies. His latest endeavor, CX Speakers, delivers workshops, keynote presentations and thought leadership consulting on customer experience topics.  He has co-authored nine international bestsellers that collectively sold over a million copies in 18 languages, including their trailblazing first book, The One to One Future (Doubleday 1993). His most recent, Customer Experience: What, How and Why Now, is a collection of essays offering insights on building and maintaining a customer-centric business. He is also one of the most widely read LinkedIn influencers on the topic of “customer experience,” with over 300,000 followers.