Today, when customers seek instant responses to their queries, chatbots are a popular solution. They are already making their way to messaging mediums. The real challenge, though, lies in building a chatbot that is engaging, interactive and is able to provide real value to users. With easy-to-use chatbot platforms, making a chatbot is now quick and hassle-free. And with unprecedented technological advancements in artificial intelligence and machine learning, the future of chatbots looks bright.