Setrag Khoshafian

About Me

Dr. Setrag Khoshafian is Chief Evangelist and VP of BPM Technology at Pegasystems. He is one of the industry´s pioneers and recognized experts in Digital Enterprises, especially pragmatic Digital Transformation leveraging next-generation BPM: Digital Process Automation, Robotic Automation, AI, Internet of Things (IoT) and CRM. A frequent business transformation and innovation speaker and presenter in international workshops and conferences, he is the author of more than 10 books and hundreds of business and academic articles in recognized journals.

Blockchain Intelligence (AI) in Value Chains

AI is an integral part of Digital Process Automation, and the potential of AI optimizations for on-chain (Blockchain transactions) and off-chain data (IoT, customer, etc.) are tremendous. AI is the nervous system that automates and drives end-to-end digitized value chains to successful completion. AI is an integral part of Digital Process Automation, and the potential of AI optimizations for on-chain (Blockchain transactions) and off-chain data (IoT, customer, etc.) are tremendous. AI is the nervous system of the value chains.

Blockchain for Organizational Culture: Part 1

The digital era fosters challenging the hierarchical and centralized control-driven organizations with alternative more democratic robust models that empower the participants. Blockchain  could  become an enabler – as we shall see. This is very much a decentralization, peer-to-peer execution, and disintermediation trend – the core competencies of Blockchain. A digital and agile organization with empowerment can leverage the innovative talents of its employees and improve their morals. Blockchain within enterprises can also promote alternative flat organization patterns. Blockchain is a distributed and decentralized peer-to-peer database. Applications built on Blockchain can allow organizations to execute smart decisions.

Blockchain to Valuechain

Tasks or activities within an End-to-End Valuechain as well as entire chains of tasks or activities can leverage Blockchain. From financial transactions to contracts such as service levels or quality, End-to-end Valuechains can be modeled and automated with Blockchain transactions at specific steps. Similar to IoT/IIoT, the road to Blockchain success also runs through Digital Process Automation (DPA). Examples of Valuechains include support processes such as on-boarding an employee or IT helpdesk. Valuechains can also be mission critical. There are ample opportunities for leveraging Blockchain in Valuechains.

Blockchain for Organizational Culture: Part 2

The most likely scenario of Blockchain for cultural change will be sub-organizations that leverage elements of a Decentralized Autonomous Organizations approach. The focus in this Part 2 is primarily on the cultural ramifications of a decentralized organization that can be realized through Blockchain (or rather deployed on a Blockchain) – including its governance policies, bylaws, voting, and overall operations. Even though the Blockchain revolution is in its infancy, the introduction of Smart Contracts executing on the Blockchain is a key enabler for substantive changes in organizational culture: towards autonomy, flat organizations and robust communities.  

The Road to IoT Success Runs through DPA …

IoT/IIoT challenges include skills shortage, standards, security, uncertain ROI, etc.  Success can be achieved with top-down business solutions that involve People, IoT/IIoT connected devices, trading partners, and enterprise applications, all collaborating and orchestrating their activities The collaborations are in the context of end-to-end value streams, that are modeled, automated and monitored through Digital Process Automation (DPA) for continuous improvement. IoT/IIoT constitutes a powerful extension the business processes that are supported through DPA.

The Harvard Innovation Lab

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The Harvard Innovation Lab


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