Closing the distance between an organization and its customers is where long-term loyalty can be built. This will mean empowering customers to self-serve in a variety of functions without the requirement of visiting a brick-and-mortar office. Let’s look at five trends likely to guide organizational transformations (and the customer journey) in this year
RPA works with your current systems, no rip and replace needed, and can be up and running within a few weeks. The ROI is fast and undisputable, and while we worry about robots taking our jobs, the simple truth is that they free us from boring manual tasks so we can focus on higher-value work. It’s kind of like getting into that driver’s seat for the first time. All those dials and gears and pedals seem overwhelming, but all you really have to do is start out in an empty parking lot and put the car into drive.