Board members and decision-makers are increasingly aware of the benefits of AI and automation, but the question should always remain: Is it right for my business? How does it solve a problem? With the general rise of this technology into business operations also comes challenges, dangers and potential risks to the human workforce. This feature will examine all these aspects and hope to give an overall look at AI and automation in the enterprise.
Over the next three years, embedded artificial intelligence (AI) will dramatically reshape the customer experience across nearly all industries, with most major businesses providing some type of AI-centred customer experience. AI is a way of providing new, novel experiences that are useful and helpful to people. While every industry will be affected by AI, specifically this technology will drive the greatest transformation over the next three years in healthcare; travel, transportation & hospitality; and manufacturing, banking, and insurance.
It’s clear the umbrella of artificial intelligence has advanced in areas like machine learning, which is already impacting areas such as image recognition, one of the biggest current viable use cases of AI-based technology. Any CTO looking at the technology will have to define a relatively narrow use case — ‘what problem will AI help me solve’, they should ask?, and focus on making sure there is enough data, and the right kind of data, to support that use case.