If your product or service isn’t working, you deliver the necessary assistance to your customers. To this end, you need an army of tireless, helpful employees and representatives to interface and interact with your influx of customers. In other words, your customer support channels need to be open and active nearly 24/7 to accommodate customer and audience demands. Chatbots are transforming how this process works, especially in regard to reliability and efficiency:. You might not believe it, but automated chatbots and messaging tools can supplement live support reps.
Throughout the past couple of years, we’ve seen a growing rollout of robotic and software-process automation systems. However, adoption rates have been fairly slow, which sped up quite a bit over the past year. It also means 2018 will be hugely impacted, maybe even disrupted, by even stronger growth and adoption rates of automation.
Car manufacturers, ride-hailing services, public transportation, car washes and parking garages will all go through some major shifts for obvious reasons. Driverless cars are bound to change not only the automotive industry but revolutionize our daily lives, as well.
Big data, Internet of Things (IoT) applications and self-service portals will make it easier than ever for businesses to anticipate their customer's needs, alleviating a load of customer support agents while providing consumers an impressively instantaneous response to their queries. Customers have changed, so technology is molding customer service into a more self-servicing, instantaneous and data-driven platform where consumers are more satisfied, while also reducing the load on a customer support team. Increasing sophistication in technology and big data makes it easier than ever for businesses to address customer support issues before they even occur.
Location and spatial data are becoming much more crucial to smooth and successful business operations. Spatial data and analytics are vital to problem-solving and decision-making processes, especially in a local environment. This type of information can be tied back to every other form of data, and it helps to bring a context-heavy tone to everything. Here are three reasons why spatial analytics could prove to be beneficial to the future of your business and, as such, should be a part of your data strategy.
Online and digital tools and technologies have a lot to offer the modern professional. But entering the digital age and using cloud technologies to the best effect means cybersecurity is now your concern just like it's everybody else's — and possibly to an even greater extent if recent European legislation becomes widely popular and continues to change what clients expect of the companies and professionals they do business with. Let's look at some real-world advantages of building and scaling a legal-focused business using a strong technological backbone that doesn't sacrifice security robustness for convenience.
In layman’s terms, blockchain is a modern, digital ledger designed to record and secure all transactions that happen under its reach. Before a transaction or digital “block” can enter the network, it must be verified. This verification is part of what makes blockchain technology so alluring because it's transparent, accurate and decentralized. A deeper and more intrusive understanding, blockchain requires a considerable guide. For now, we’re going to focus on the pros and cons of the technology, which will probably influence whether or not you want to adopt it for yourself or within your organization.
Today, you don’t have to work in the office every single day, especially if your setup allows you to tap in remotely via an internet connection. When a team is spread out like this, it can be difficult to organize certain aspects of your business. Communication and collaboration, for instance, can be sub-par if you don’t have the appropriate tools and protocols in place. Another aspect of your managed systems and networks is cybersecurity. How, then, do you better protect your remote personnel? What are some precautionary measures and strategies you can deploy in the age of distributed teams?
Data is providing feedback to every corporation, which can then use the data to better themselves and get more business. Architects are no different and are coming to use technology in the same ways. With VR improving daily, they can even show clients exactly what they're paying for before any construction begins. In short, now is a special time to be an architect. Technology working for you and becoming a tool for business is exactly what the world has been waiting for.
With access to data analytics and big data, companies know more about their customers than ever before. For corporations, this has been a huge boon, allowing them to target local markets online. On the other hand, small businesses have had trouble integrating effective customer analysis into their marketing strategies without alienating their local customer base. However, showing love to the local community while harnessing data analytics to expand outreach can help a small business compete in the strange new landscape of the digital age.