Michael Freilich

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About Me

Michael Freilich is a Principal with A.T. Kearney in the Financial Institutions Practice.  He has spent his career as a consultant helping insurance companies execute transformational change.  He has a wealth of experience across the insurance value chain, focusing on distribution strategy, front-office transformation, and agency effectiveness. Most recently Michael has been helping clients navigate the insurance innovation landscape.

Four benefits of automating insurance interactions with AI

With insurance companies at the forefront of automation, we see that this technology can help regain the erosion of trust, serving to ease the regulatory, communication and staffing challenges large carriers face. Automation can help insurance companies become the responsive, helpful, and reliable resources that customers seek. We see four primary benefits of automated intelligent interactions for insurance companies.

The Harvard Innovation Lab

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The Harvard Innovation Lab


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