Michael Baxter

About Me

Michael Baxter is Editor of Information Age, Author, and economics and technology writer. He is also an accomplished public speaker, has spoken on disruptive technology, the economy, and Brexit at various locations in the UK and the US and facilitated conferences on GDPR and digital marketing.

Enterprise search trends to look for in 2019

AI has begun to impact nearly everything we do. The same technology that has made consumer internet search more personalised, connected, and ubiquitous is also starting to reveal itself in employee-facing search solutions, supporting enterprise search. Workers who depend on corporate search solutions often struggle to find relevant information in an ever-expanding pool of largely unstructured proprietary data. Companies can expect to see an increase in employee engagement, efficiency, and cost savings thanks to smarter search mechanisms, an embrace of open-source applications, and AI elevating virtually every aspect of data discovery. 

Will a new Robotics Process Automaton standard be an RPA trend in 2019?

Organisations need to maximise the value of RPA, or robotics process automation. RPA – is a software category that is driving seismic change across the international workplace. With both routine and non routine based-tasks being transformed, RPA is topping the corporate agenda. By getting the RPA strategy right, organisations will achieve even greater shareholder, customer and employee value — such as efficiency savings and increased productivity. Will we see a standard emerge in robotics process automation? What about seeing beyond the RPA hype? Consider RPA trends for 2019.

How machine learning can help brands develop more personalised conversations with their customers

 Machine learning can help brands develop more personalised conversations with their customers. It is more important than ever for brands to keep up a steady conversation with their customers. Those who become complacent with client communication could soon find foot-loose customers wandering in the direction of their competitors. As they say, out of sight, out of mind. That is why personalised conversations with their customers is vital. Machine learning can help make it happen.

Factoring data protection into a digital transformation strategy

Digital transformation and data protection; to some that may feel like a contradiction in terms, but in fact, the two can be interdependent.  With digital transformation, there is a temptation. It’s the allure of just focusing on the deluge of information available and the potential for business advancement, if only one can successfully aggregate, interrogate and monetise it. Digital transformation and data protection, on the other hand, seem to be at odds. After-all, the principles of adding more control to data usage can feel like roadblocks on the path to becoming data driven.

Forget deep learning, unsupervised deep learning is the future

Unsupervised models can essentially be trained on the knowledge that exists on the web that we could never as humans digest and read. There’s more information created in a single day than we could possibly absorb in a lifetime, but a machine can absolutely digest it, learn from it, understand it, and dynamically build knowledge of the world that we can then leverage.” And that’s what unsupervised deep learning means. Unsupervised deep learning is absolutely the future.

Why digital transformation? Challenge vs opportunity

What constitutes ‘digital transformation’ and how does a company become fully digitally transformed? Put simply, it is the integration of new advanced technologies, such as Internet of Things (IoT) or cloud computing, into business to increase efficiency, productivity, and ultimately improve a business’ bottom line. As for the latter point, it could be argued that no business will ever complete a journey of digital transformation. It is a perpetual journey, influenced by the fast-paced world we live in today and driven by constant innovation and radical ideas.

Data: if it’s the next oil, is it renewable or toxic?

Data certainly has the potential to grease the wheels of the digital economy, but with that are both opportunities and threats. It all boils down to privacy. Data has the potential to support the discovery of new medical treatments. It could transform healthcare for the better — and it is hard to find anyone who would not be in favour of that. But at what price? Regulators seem to have decided that in some cases the price is too high.

Seven data trends on our radar: machine learning to IoT

It is very difficult for organisations to discern which tools will bring them the most benefit, and which issues they need to plan for.  New technological developments provide the platform for the next generation of innovation, as we’ve seen with the evolution of ‘Big Data’ into advanced analytics, machine learning, and artificial intelligence. How can businesses navigate this increasingly-complex data landscape to make the wisest investments? Here is our guide to the top seven data trends that should be on every organisation’s radar for the year ahead.

Will technology really destroy jobs, or will it make working more fun?

 The technology could have devastating economic consequences, or it could create the happiest workforce in history. The technology could destroy jobs, but it could put an end to tedium in the workplace. Part of the problem with studies proclaiming job losses is that they tend to focus on tasks and not the overall activities a worker might carry out. So sure, some tasks might become the preserve of automation, but that does not mean the jobs will.

The future of the CDO: Chief Data Officers need to sit near the top

Chief data officers are central to the success of organisations. The way that data is managed and indeed tended and nurtured, maybe in much the same way a gardener tends and nurtures the garden, is vital. That means the chief data officer has been catapulted to somewhere near the top. The future role of the CDO is one of increasing importance. It’s about people, process and technology, but the CDO sits at top of that pyramid.

The Harvard Innovation Lab

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The Harvard Innovation Lab


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