While the same core technologies that dominated discussions will continue to be foundational to our collective digital transformation journey, 2020 will be defined by a fresh new class of technologies ready to graduate to the sidelines to center stage. Among them: 5G, AI, advanced data analytics, but also some that may surprise you. Without further ado, here are the 10 among them that will be the most significant in 2020, and will both dominate digital transformation discussions and inform the trajectory of successful digital transformation programs.
The IoT is still expanding exponentially. How will we manage and maintain the networks, data, clouds, and connections that govern and transmit this data? An IoT skills gap may be standing in our way. If your company is not yet feeling the pain of the IoT skills gap, take heart: you soon will. The following are some tips for lessening the damage to your business. The easiest way to deal with the IoT skills gap in your workforce is upskilling and retraining programs.
Does your company need a chatbot? Do you have money to invest in good AI? There is nothing that can annoy customers more than dealing with a bot who can do literally nothing besides direct them to a person who can. We’ve all had experiences of dealing with chatbots that were efficient and smart—and those that made us want to smash our computer screen. Does your company have money to invest in quality AI? If not, it might be worth skipping the chatbot option.