Claire Jordan

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About Me

Claire Jordan, an expert in Data Analytics, is an Advanced Analytics Specialist at Presidion. With a background in mathematics and statistics, she uses her knowledge and experience to work closely with company management to identify business problems. She designs and implements solutions giving insights that are actionable. Communication is key and Claire Jordan has the ability to make complicated analytical techniques comprehensible by all.

Enhance Customer Experience in Insurance with Analytics

Much of the analytics employed in the insurance industry is focused on identifying and reducing fraud; estimating and managing risk and customer retention. Reports from the insurance industry consistently highlight that the quality of customer experience remains the biggest factor driving customers to remain loyal or switch to another insurance provider. Hence, the focus should be on how to improve the quality of the customer experience rather than reducing fraud.

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