{"id":6726,"date":"2020-04-30T07:31:00","date_gmt":"2020-04-30T07:31:00","guid":{"rendered":"http:\/\/blog.experfy.com\/?p=6726"},"modified":"2023-12-13T10:51:23","modified_gmt":"2023-12-13T10:51:23","slug":"how-will-the-pandemic-impact-the-future-of-work","status":"publish","type":"post","link":"https:\/\/www.experfy.com\/blog\/future-of-work\/how-will-the-pandemic-impact-the-future-of-work\/","title":{"rendered":"How Will the Pandemic Impact the Future of Work?"},"content":{"rendered":"\t\t
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As the\u00a0pandemic<\/a>\u00a0forces many staff to work remotely, it is shaping the future of work \u2013 with more AI-enabled digital tools being incorporated to equip employees with ways to automate and enhance business processes.<\/p>\n\n\n\n

Surprisingly, an IDC survey only last year revealed that almost one-in-three office workers would not delegate any work to AI (27 percent). A third meanwhile did not feel AI could do a better job than them on any task (32 percent).<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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What about software robots?<\/strong><\/h2>\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Fast forward a year, and the change in working behavior means employees\u2019 fear of robots taking their jobs is subsiding. Companies are now realizing the benefit of assistance from \u201cdigital workers,\u201d aka robotic process automation\u00a0(RPA)<\/a>\u00a0software robots.<\/p>\n\n\n\n

These so-called bots augment tasks and help employees expedite customer-facing and revenue-generating processes, such as onboarding, accounts payable, claims, shipping and logistics, and customer inquiries.<\/p>\n\n\n\n

The IDC survey did confirm that workers would be happy to hand over \u201cboring\u201d jobs like data entry, electronic filing, and reviewing long documents. \u201cHappy to hand over \u2018boring jobs’\u201d is fortunate because it\u2019s clear the advent of AI, machine learning, and advanced cognitive technologies means more digital workers will be joining the office.<\/p>\n\n\n\n

The IDC white paper revealed that the number of\u00a0digital workers entering the workforce<\/a>\u00a0is expected to leap by 50 percent by the end of next year.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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So what is the impact of the pandemic? Will we be seeing even more digital workers in the enterprise as a result? It seems so. However, is now a time to review change within your business?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Do your processes already work well \u2014 and is it time to change?<\/strong><\/h2>\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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It can often take a crisis to realize broken processes, failures in a system, or better ways to achieve things, learn and create.<\/p>\n\n\n\n

Indeed, many organizations \u201cthink\u201d they know how their processes work, yet it is far from reality. Rather than rely on a manager\u2019s assumptions, opinion or bias, there are cloud solutions that provide an in-depth visualization and analysis of processes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Tools to evaluate current productivity and processes.<\/strong><\/h2>\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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These\u00a0tools have the ability to evaluate<\/a>\u00a0your current processes in their \u201cas-is\u201d state so process automation teams can clearly set ROI expectations, assure agile service delivery and ensure that\u00a0automation efforts<\/a>\u00a0do not produce any unintended consequences.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Healthcare<\/strong><\/h2>\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The healthcare industry is a prime example of the importance of process intelligence tools during this pandemic when the flow of information from different sources is critical to speedy and effective patient care.<\/p>\n\n\n\n

Consider the challenges posed by a process\u2019 scope such as orderly and efficient patient flow, timely processing of a lab test or the reading of a chest X-Ray. Accurately processing a treatment plan or the performance of many hundreds of other processes executed thousands of times daily is critical.<\/p>\n\n\n\n

The challenge is aggravated since, in many of these examples, the information (data) related to the execution of each step may be\u00a0stored across multiple different systems<\/a>\u00a0(EMR, LIS, RIS, PACS, ERP, etc.). Consequently, there is no central application that can provide a comprehensive view of the process histories.<\/p>\n\n\n\n

With actionable insight into processes, healthcare leaders can make data-driven decisions and strategically optimize daily operations.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Remote workers.<\/strong><\/h2>\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The same goes for many business-critical processes in an organization, which has suddenly become more crucial in this time of social distancing.<\/p>\n\n\n\n

The influx of remote workers has shined a spotlight on specific processes that threaten the continuity of business, especially as they relate to content-centric processes. Think of all the invoice processing, customer service requests, account openings or inquiries, and claims being filed.<\/p>\n\n\n\n

Having access to these\u00a0documents and systems<\/a>\u00a0and\u00a0ensuring no interruption in service<\/a>\u00a0is critical to an organization\u2019s bottom line. These types of forms and business processes would normally require manual input or monitoring. But the use of digital workers augments the human worker with digital intelligence to expedite processes.<\/p>\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Which business process in your organization is a candidate for automation?<\/strong><\/h4>\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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All business processes are not created equal, some are critical to the survival and growth of your business, while some are not. Some consume costly resources \u2014 some do not.<\/p>\n\n\n\n

There are a few qualifications that make a process a good candidate for automation.<\/p>\n\n\n\n