{"id":572,"date":"2017-12-22T02:35:57","date_gmt":"2017-12-22T02:35:57","guid":{"rendered":"http:\/\/kusuaks7\/?p=177"},"modified":"2025-04-04T10:47:17","modified_gmt":"2025-04-04T10:47:17","slug":"robotic-process-automation-is-expanding-outside-the-back-office","status":"publish","type":"post","link":"https:\/\/www.experfy.com\/blog\/bigdata-cloud\/robotic-process-automation-is-expanding-outside-the-back-office\/","title":{"rendered":"Robotic process automation is expanding outside the back office"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tReady to learn Data Science? Browse courses<\/a>\u00a0like\u00a0Data Science Training and Certification<\/a> developed by industry thought leaders and Experfy in Harvard Innovation Lab.<\/em><\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Software robots make life easier in the data center<\/h3><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tA significant transformation is occurring in the back offices of enterprises across the globe. Many label it as the rise of the robots, but a more appropriate term is robotic process automation (RPA). While the connection between robotics and RPA may be somewhat loosely defined, the simple fact is RPA is just a fancy acronym for a software robot, or \u201cbot\u201d in IT vernacular. RPA brings forth technology that combines scripting with intelligence and execution. It is a combination of automated prowess that has been a real boon for back-office operations.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYet, for all its ability to drive productivity and reduce manual labor, RPA has been met with fear. That fear\u2014of job losses and staff reductions\u2014has a very human element, leading to unfounded assumptions about robots. And nowhere is that fear greater than in the data center, where highly paid professionals feel threatened by the rise of the bots, with suspicions that RPA will reduce their relevance to overall operations and put data center operators out on the street.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYet, nothing could be further from the truth, except for a select few who fill their days with busy work or, at the very least, trying to look busy.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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The rise of the data center bots<\/strong><\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWhen RPA first appeared on the scene a few years back, it was little more than the logical evolution of scripting. The early bots were simplistic, using little more than boolean logic to move processes ahead. They proved to be great for performing repetitive tasks, such as running reports, transferring data, and so on. Many IT professionals were exposed to those pre-historic bots in the early days of computing, where automation driven by scripting was just starting to take hold. Scripted events\u2014backup execution, inventory scans, or any other manual and tedious process\u2014lent themselves to scripted commands.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tHowever, automation experts came to see the value of advanced scripting, as long as some intelligence could be wrapped around it, which gave birth to RPA. RPA solutions started coming to the market, employing technologies such as machine learning, artificial intelligence, natural language processing, and other techniques that gave bots the power to make decisions. Those smart bots were quickly deployed into back-office operations to handle everything from data capture to data entry to customer services, successfully bringing forth a 24\/7 workforce that need not be paid or provided with any of the perks humans have come to expect.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWhile organizations adopting RPA were rewarded with increased productivity and lower operating costs, others were impacted negatively. Take, for example, providers of outsourced or offshoring services for back-office operations. A recent report by\u00a0Deloitte shows that\u00a0business process outsourcing jobs<\/a>\u00a0negatively impacted by RPA include claims or loan application processing, customer service agents, compliance reporting, entry-level accounting, data abstraction, and document indexing.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tHowever, extrapolating the same threat to data center operations tells a different story.\u00a0Deloitte reports that RPA will bring additional benefits beyond cost savings to adopters. Those benefits include:\n