{"id":555,"date":"2017-12-08T04:50:52","date_gmt":"2017-12-08T04:50:52","guid":{"rendered":"http:\/\/kusuaks7\/?p=160"},"modified":"2025-03-31T15:50:11","modified_gmt":"2025-03-31T15:50:11","slug":"eight-stats-about-ai-in-customer-service-and-what-they-mean-for-your-business","status":"publish","type":"post","link":"https:\/\/www.experfy.com\/blog\/bigdata-cloud\/eight-stats-about-ai-in-customer-service-and-what-they-mean-for-your-business\/","title":{"rendered":"Eight Stats About AI in Customer Service and What They Mean for Your Business"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tReady to learn Data Science? Browse courses<\/a>\u00a0like\u00a0Data Science Training and Certification<\/a> developed by industry thought leaders and Experfy in Harvard Innovation Lab.<\/em><\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\nArtificial intelligence (AI) is the ability of machines or computers to emulate human thinking or decision-making. After years of speculation into the technology and its possibilities, AI is starting to deliver on its promise. Here are eight stats that prove natural language processing,\u00a0machine learning<\/a>\u00a0and cognitive computing are helping businesses to deliver excellent\u00a0customer service<\/a>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Investment in AI will increase more than 300% this year \u2013\u00a0Forrester<\/a><\/strong><\/h4><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ol>\nGoogle recently pivoted from a \u2018mobile-first\u2019 approach to \u2018AI-first\u2019, and it\u2019s a real game-changer. Over the last decade, the biggest tech companies have concentrated their efforts on making smartphones the gateway to our digital lives. However, by switching focus to machine learning,\u00a0Google<\/a>\u00a0is acknowledging that\u00a0AI<\/a>\u00a0is the new future and those companies that fail to invest now risk falling behind the curve.\n
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    Eight out of 10 businesses have already implemented or are planning to adopt AI as a customer service solution by 2020 \u2013\u00a0Oracle<\/a><\/strong><\/h4>\n<\/li><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\u2018Thinking\u2019 computer systems can now monitor websites and in-app activity for customer issues more efficiently than humans, while becoming cheaper and more widespread. As a result, an increasing number of forward-looking businesses are leveraging AI-boosted support systems to deliver improved service and efficiency gains right across the board.\n
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      AI bots will power 85% of customer service interactions by 2020 \u2013\u00a0Gartner<\/a><\/strong><\/h4><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ol>\nSmartphones have created a generation of people that prefer to connect to businesses without talking. From ordering coffee to banking, this means the biggest brands around are using\u00a0bots<\/a>\u00a0to engage with their customers and drive engagement. With most customer-facing businesses at least thinking about deploying bots, those unwilling to do the same risk losing customers to more dynamic competitors.\n
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        By 2035, AI technologies are projected to increase business productivity by up to 40% \u2013\u00a0Accenture<\/a><\/strong><\/h4><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\t<\/ol>\nAI-powered software will soon be able to automate the majority of repetitive tasks currently done by humans. Rather than replacing humans, advances in AI will provide service\u00a0agents<\/a>with more time for tasks that require the type of creativity and innovation machines minds are not able to replicate. That\u2019s why businesses that successfully develop the right balance between artificial and human intelligence will enjoy the greatest increases in productivity.\n
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          67% of people expect to see\/use messaging apps when talking to a business \u2013\u00a0Chatbots Magazine<\/a><\/strong><\/h4><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\t<\/ol>\nTraditionally, buying something online involves logins, multiple emails and visiting the vendors website or app to track the latest package status. Now,\u00a0chatbots<\/a>\u00a0enable customers to check their order, file a complaint, create an incident, and give feedback without needing to log-in to an e-commerce site. Messaging apps have become popular because they are quick, convenient and they allow consumers to interact with businesses in a fresh and exciting way.\n
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            40% of adults now use voice search at least once per day \u2013\u00a0Location World<\/a><\/strong><\/h4><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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            \n\t\t\t\t\t\t\t\t\tThe popularity of\u00a0Siri<\/a>,\u00a0Alexa<\/a>\u00a0and\u00a0Cortana<\/a>\u00a0have made people comfortable with talking to a machine. By replacing typing, voice is slowly changing the way people search online. For instance, very few people type the way they speak, especially when it comes to search queries. Therefore, when optimising websites for customer-based queries, businesses need to account for the more conversational way people talk in comparison to typing.\n
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              By 2020, insights-driven businesses will steal $1.2 trillion per annum from their less-informed peers \u2013\u00a0Forrester<\/a><\/strong><\/h4><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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              \n\t\t\t\t\t\t\t\t\t<\/ol>\nThere\u2019s little doubt that we are living in the age of the customer. Connected consumers have more control over what messages they see, demand more personalised experiences from the companies they buy from and expect problems to be dealt with instantly. In this context, developing a data-driven\u00a0customer experience<\/a>\u00a0(CX) is becoming critical to success for many businesses operating in competitive markets.\n
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                US businesses are losing $62 billion per year through poor customer service \u2013\u00a0NewVoiceMedia<\/a><\/strong><\/h4><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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                \n\t\t\t\t\t\t\t\t\t<\/ol>\nDigital assistants, chatbots and automated customer service technology are not constrained by time zones, public holidays or the clock. Consequently, customers can have many of their problems resolved without having to wait hours or even days for a response. This can have a positive response on your\u00a0customer satisfaction<\/a>\u00a0rate and the number of unhappy customers switching to a more accommodating competitor.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                Ready to learn Data Science? Browse courses\u00a0like\u00a0Data Science Training and Certification developed by industry thought leaders and Experfy in Harvard Innovation Lab. Artificial intelligence (AI) is the ability of machines or computers to emulate human thinking or decision-making. After years of speculation into the technology and its possibilities, AI is starting to deliver on its<\/p>\n","protected":false},"author":116,"featured_media":3079,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[187],"tags":[94],"ppma_author":[1657],"class_list":["post-555","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bigdata-cloud","tag-data-science"],"authors":[{"term_id":1657,"user_id":116,"is_guest":0,"slug":"ashley-unitt","display_name":"Ashley Unitt","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","user_url":"","last_name":"Unitt","first_name":"Ashley","job_title":"","description":"Ashley Unitt is Chief Scientist and co-founder of award-winning customer contact platform, NewVoiceMedia<\/a>. With over two decade’s experience in developing advanced messaging software, he leads the architecture and research teams and heads up NVM Labs."}],"_links":{"self":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/users\/116"}],"replies":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/comments?post=555"}],"version-history":[{"count":5,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/555\/revisions"}],"predecessor-version":[{"id":37520,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/555\/revisions\/37520"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media\/3079"}],"wp:attachment":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media?parent=555"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/categories?post=555"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/tags?post=555"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/ppma_author?post=555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}