{"id":542,"date":"2017-11-13T04:03:02","date_gmt":"2017-11-13T01:03:02","guid":{"rendered":"http:\/\/kusuaks7\/?p=147"},"modified":"2025-04-02T15:04:49","modified_gmt":"2025-04-02T15:04:49","slug":"the-rise-of-ai-makes-emotional-intelligence-more-important","status":"publish","type":"post","link":"https:\/\/www.experfy.com\/blog\/bigdata-cloud\/the-rise-of-ai-makes-emotional-intelligence-more-important\/","title":{"rendered":"The Rise of AI Makes Emotional Intelligence More Important"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tReady to learn Data Science? Browse courses<\/a>\u00a0like\u00a0Data Science Training and Certification<\/a> developed by industry thought leaders and Experfy in Harvard Innovation Lab.<\/em><\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe booming growth of machine learning and artificial intelligence (AI), like most transformational technologies, is both exciting and scary. It\u2019s exciting to consider all the ways our lives may improve, from managing our calendars to making medical diagnoses, but it\u2019s scary to consider the social and personal implications \u2014 and particularly the implications for our careers. As machine learning continues to grow, we all need to develop new skills in order to differentiate ourselves. But which ones?\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIt\u2019s long been known that AI and automation\/robotics will change markets and workforces. Self-driving cars will force over three thousand truck drivers to seek new forms of employment, and robotic production lines like\u00a0Tesla\u2019s<\/a>\u00a0will continue to eat away at manufacturing jobs, which are currently at 12 million and falling. But this is just the beginning of the disruption. As AI improves, which is\u00a0happening\u00a0quickly<\/a>, a much broader set of \u201cthinking\u201d rather than \u201cdoing\u201d jobs will be affected. We\u2019re talking about jobs, that, until the last few years, we couldn\u2019t imagine being done without the participation of an actual, trained human being.\u00a0 Jobs like teacher, doctor, financial advisor, stockbroker, marketer, and business consultant.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThere are just a lot of things that machines can do\u00a0better\u00a0than human beings, and we shouldn\u2019t be too proud to admit it.\u00a0 Many skilled jobs follow the same general workflow:\n
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  4. Determine a recommended course of action<\/li>\n \t
  5. Implement the course of action<\/li>\n<\/ol>\nWe can look at any number of occupations to see that this holds true.\u00a0 Doctors perform tests, analyze the results, interpret the results to make a diagnosis, plan a course of treatment, and then work with the patient to make this treatment plan a reality.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tFinancial advisers gather and analyze data about their clients and potential investment vehicles, interpret the implications given a variety of factors such as risk tolerance, recommend an investment strategy, and help their clients carry this strategy out over time.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tBusiness consultants do much of the same, but diagnose and solve business problems.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tThese highly skilled workers can command high rates because of three capabilities.\u00a0 Their abilities to go through the early rote tasks quickly and accurately; their experiences and judgment in determining a course of action; and their savviness for helping clients navigate that course.\u00a0 AI and machine learning will quickly surpass our abilities on the first two capabilities\u2014and this will shift the skillset required for any worker wishing to stay in these careers as they are transformed by artificial intelligence.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tIt\u2019s easy to see the role of automated systems in data gathering and analysis.\u00a0 We\u2019ve accepted that machines can do these types of tasks efficiently.\u00a0 However, their potential goes much further.\u00a0 Human beings are limited, and often biased. \u00a0Doctors will never be able to keep up with every new publication in their areas of expertise.\u00a0 Instead,\u00a0they must rely on\u00a0a small number of personal experiences rather than the complete knowledge in their field. Consultants, too, can only experience so many company transformations over their careers.\u00a0 From a narrow set of experiences, they form their preferences, expectations, and insights. \u00a0Human beings can\u2019t just plug in more servers when we reach our limits processing new information.\u00a0 Instead, we must rely on our own, often biased, preferences, habits, and rules of thumb.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tSome people may say that we will never trust machines with important decisions such as the management of our health and money, but this is twentieth century thinking. \u00a0But a new generation is engaging with\u00a0smart machines that they trust, and often\u00a0prefer<\/a>.\u00a0 Further, it\u2019s hard for anyone to argue with results.\u00a0 IBM\u2019s Watson is already\u00a0cracking medical cases<\/a>\u00a0that stump doctors, and investors are\u00a0fleeing expensive, actively managed funds for better-performing passive ones<\/a>. The value of some of our most prized career paths is already being eroded.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tThose that want to stay relevant in their professions will need to focus on skills and capabilities that artificial intelligence has trouble replicating \u2014 understanding, motivating, and interacting with human beings.\u00a0 A smart machine might be able to diagnose an illness and even recommend treatment better than a doctor.\u00a0 It takes a person, however, to sit with a patient, understand their life situation (finances, family, quality of life, etc.), and help determine what treatment plan is optimal.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tSimilarly, a smart machine may be able to diagnose complex business problems and recommend actions to improve an organization.\u00a0 A human being, however, is still best suited to jobs like spurring the leadership team to action, avoiding political hot buttons, and identifying savvy individuals to lead change.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tIt\u2019s these human capabilities that will become more and more prized over the next decade.\u00a0 Skills like persuasion, social understanding, and empathy are going to become differentiators as artificial intelligence and machine learning take over our other tasks.\u00a0 Unfortunately, these human-oriented skills have generally been viewed as second priority in terms of training and education.\u00a0 We\u2019ve all experienced the doctor, financial planner, or consultant who is more focused on his or her reports and data than on our unique situations and desires.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tFor better or worse, these skills will become essential to anyone who wants to stay relevant in their field as automated systems proliferate.\u00a0 We have three recommendations:\n