{"id":22606,"date":"2021-02-05T10:31:28","date_gmt":"2021-02-05T10:31:28","guid":{"rendered":"https:\/\/www.experfy.com\/blog\/10-competency-centers-digital-transformation-debts-post-covid-19\/"},"modified":"2023-09-05T10:37:51","modified_gmt":"2023-09-05T10:37:51","slug":"10-competency-centers-digital-transformation-debts-post-covid-19","status":"publish","type":"post","link":"https:\/\/www.experfy.com\/blog\/future-of-work\/10-competency-centers-digital-transformation-debts-post-covid-19\/","title":{"rendered":"10. Competency Centers: Digital Transformation Debts Post-Covid-19"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"22606\" class=\"elementor elementor-22606\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-2ba19ad elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ba19ad\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c87a67\" data-id=\"7c87a67\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-caefff6 elementor-widget elementor-widget-text-editor\" data-id=\"caefff6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This is the last of the 10-part series on Digital Transformation Debt post-Covid-19. It is the fitting conclusion for enterprises that face the transformational challenges of Covid-19. Here are the nine previous parts:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5127bc elementor-widget elementor-widget-text-editor\" data-id=\"d5127bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol type=\"1\"><li><a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/culture-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Culture<\/strong><\/a><\/li><li><strong><a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/operational-excellence-vsaas-digital-transformation-debts-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Operational Excellence and VSaaS<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/automation-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Automation<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/no-code-citizen-developers-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">No Code Citizen Developers<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/citizen-data-scientist-digital-transformation-debts-post-covid19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Citizen Data Scientists<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/design-thinking-innovation-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Design Thinking Innovation<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/customer-experience-optimization-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Experience Optimization<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/www.experfy.com\/blog\/iot\/iot-connectivity-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">IoT Connectivity<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/www.experfy.com\/blog\/fintech\/blockchain-decentralization-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Blockchain Decentralization<\/a><\/strong><\/li><\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f96181c elementor-widget elementor-widget-text-editor\" data-id=\"f96181c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We now come to the climax of Digital Transformation Debt \u2013 especially in the Covid-19 era: Competency Centers (aka Centers of Excellence (CoE)). Given the many complex digitization trends, a recommendation for a competency center \u2013 with a connotation of controlling and centralized \u2013 sounds contradictory! Doesn&#8217;t it run against the very core and grain of Digital Transformation?<\/p>\n<p>We started the series with&nbsp;<a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/culture-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Culture<\/a>.&nbsp;&nbsp;The various dimensions of the post-Covid-19 Culture included Connectivity through Virtualization, Flattening of the Organization for Empowerment, and Servant Leadership. Operational Excellence (<a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/operational-excellence-vsaas-digital-transformation-debts-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part 2<\/a>) and Automation (<a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/automation-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part 3<\/a>) addressed the very pragmatic requirement for lean practices to alleviate Digital Transformation Debt through digital technologies.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c07aca elementor-widget elementor-widget-text-editor\" data-id=\"0c07aca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote class=\"wp-block-quote has-text-align-center\"><p>&#8220;Digital Transformation requires changes to processes and thinking\u2014changes that span your internal organizational silos. The clear delineation between technical skills and leadership skills is blurring fast.&#8221;<\/p><\/blockquote>\n<blockquote class=\"wp-block-quote has-text-align-center\"><p><a href=\"https:\/\/www.amazon.com\/Leading-Digital-Technology-Business-Transformation\/dp\/1625272472\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Leading Digital<\/em><\/a><\/p><\/blockquote>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90425f7 elementor-widget elementor-widget-text-editor\" data-id=\"90425f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the post-Covid-19 era alleviating digital Transformation, debt means breaking the silos and divisions within the organization and across organizational boundaries. The blurring of technical and business skills reflects the emergence of Citizen Developers (<a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/no-code-citizen-developers-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part 4<\/a>) and Citizen Data Scientists (<a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/citizen-data-scientist-digital-transformation-debts-post-covid19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part 5<\/a>).<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e2e8a4 elementor-widget elementor-widget-heading\" data-id=\"2e2e8a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Tug of War between Fast Innovation and Best Practices<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7221ad6 elementor-widget elementor-widget-image\" data-id=\"7221ad6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQExH8UjAwM3ug\/article-inline_image-shrink_1000_1488\/0\/1611251913922?e=1617840000&#038;v=beta&#038;t=ecrrxt567QpeuUWeKdZnmIszKL23JKW7SIaIBuZhRqk\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22b077f elementor-widget elementor-widget-text-editor\" data-id=\"22b077f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/design-thinking-innovation-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part 6<\/a>&nbsp;focused on Design Thinking and Innovation. As organizations try to leverage digitization,&nbsp;<em>especially for customer experience optimization&nbsp;<\/em>(<a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/customer-experience-optimization-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part 7<\/a>)in an increasingly connected (<a href=\"https:\/\/www.experfy.com\/blog\/iot\/iot-connectivity-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part 8<\/a>) and decentralized (<a href=\"https:\/\/www.experfy.com\/blog\/fintech\/blockchain-decentralization-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part 9<\/a>) world, they are often faced with a healthy tension between two compelling approaches:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-488481b elementor-widget elementor-widget-text-editor\" data-id=\"488481b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><em>Digital Innovation Speed:&nbsp;<\/em>accelerated and expressed digital application development for automation<\/li><li><em>Digital Competency Best practices:&nbsp;<\/em>enablement, methodologies, governance, and re-use to optimize the delivery of work automation solutions<\/li><\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a9bae8 elementor-widget elementor-widget-text-editor\" data-id=\"6a9bae8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Often organizations pursue the next digital technology &#8220;shining object&#8221; without considering the competency perspective. The latter is critical for success. New platforms and capabilities for Citizen Developers and Citizen Data Scientists are powerful and impressive. However, there is a tension between &#8220;hacking&#8221; quickly with Minimum Viable Products versus best practices for security, performance, reliability, and sustainable maintenance.&nbsp;As startups and enterprises attempt to accelerate their innovative initiatives in the post-Covid-19 age, it becomes even more critical to take a closer look at the core competency center enablement.<\/p>\n<p>Keeping the healthy tension and balance between speed and best practices is precisely the sweep-spot of Digital Transformation Competency Centers. There are other dangers if an innovative startup or enterprise refuses to establish and empower a competency center \u2013 as discussed in the next section.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ef46ab elementor-widget elementor-widget-heading\" data-id=\"4ef46ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Competency Centers?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5718be9 elementor-widget elementor-widget-text-editor\" data-id=\"5718be9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the post-Covid-19 age of decentralization, a centralized governance body could limit and even suffocate innovation with unnecessary micro-management, governance, or even bureaucracy for approvals. However, organizations that have ignored or diminished Competency Centers have often paid a heavy price. It could even be an existential challenge \u2013 especially when it comes to security, reliability, and governed response to customers and market trends.<\/p>\n<p>Digital Transformation (DX) Competency Centers (CC) need to balance&nbsp;<em>DX Strategy&nbsp;<\/em>with pragmatic&nbsp;<em>Execution Best Practices&nbsp;<\/em>\u2013 that addresses the prioritizations and objectives of the DX Strategy<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac0fe88 elementor-widget elementor-widget-heading\" data-id=\"ac0fe88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">What happens if the organizations ignore or de-emphasize the DX CC?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdbadba elementor-widget elementor-widget-text-editor\" data-id=\"bdbadba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Given the proliferation of No Code tools, there is the danger of ad-hoc deployments with potential security, reliability, and performance vulnerabilities<\/li><li>Automation tools \u2013 especially Robotic Process Automation \u2013 can automate non-optimized processes. The maintenance of automation could become a nightmare.<\/li><li>Waste and inefficiencies due to lack of guidance and best practice policies<\/li><li>Inconsistent performance of siloed organizations \u2013 each doing what they see best<\/li><li>Considerable waste in replicated solutions which are unnecessary: no sharing of knowledge, best practices, and re-use<\/li><\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11b92b2 elementor-widget elementor-widget-text-editor\" data-id=\"11b92b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>These problems could ensue when no competency center enables, governs, automates, and architects the organizational best practices across various silos or departments.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66c228a elementor-widget elementor-widget-heading\" data-id=\"66c228a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Competency Center Responsibilities and Focus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b7b66f elementor-widget elementor-widget-heading\" data-id=\"5b7b66f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The post-Covid-19 Digital Transformation Competency Center (DX CC) covers four key areas:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3377e4f elementor-widget elementor-widget-image\" data-id=\"3377e4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f35c361 elementor-widget elementor-widget-text-editor\" data-id=\"f35c361\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>I: Enablement and Training:&nbsp;<\/em>The emergence of Low Code\/No Code platforms and Artificial Intelligence Machine Learning capabilities could be overwhelming. The Citizen Developers and Data Scientists need to be trained and enabled on the selected platforms for innovation, always responsive to customer and market trends. The DX CC is involved in choosing the best tools and platforms for Low Code\/No Code and AI\/ML. The DX CC trains, educates, and enables this new harvest of Citizen innovators \u2013 continuously.<\/p>\n<p><em>II: Governing Design Thinking and Design Sprint:&nbsp;<\/em>The best practices involving continuous improvement and prioritization of Project selection, design review, and expert services:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b97793a elementor-widget elementor-widget-text-editor\" data-id=\"b97793a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><em>Design Thinking<\/em>: This is the overarching methodology that should be platform or technology-agnostic: select, implement, and deploy the MVP that corresponds to the low hanging fruit prioritization: Do it now!<\/li><li><em>Design Sprint<\/em>: This 5-day Design Sprint approach at the tail of Design Thinking Methodology aligns and realizes the Prototyping and Evaluation phases: corresponding especially to Prototyping and Validation in a Design sprint.<\/li><li><em>Low Code\/No Code Platform Selection<\/em>: There are now hundreds of Low Code\/No Code platforms with a range of capabilities and pricing. The Competency Center will analyze and recommend a combination of Low Code\/No Code platforms relevant to specific categories of applications.<\/li><li><em>Minimum Viable Product (MVP) Implementation and Deployment<\/em>: This is the ultimate objective of Design Thinking \u2013 and the beginning of the iterations for continuous improvement and market penetration. Agile methodologies are aligned to the selected platform and capabilities \u2013 with continuous iterations.<\/li><\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca37a0d elementor-widget elementor-widget-text-editor\" data-id=\"ca37a0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>III: Governing Automation Best Practices:&nbsp;<\/em>The governance for the adoption of automation best practices, methodologies, and guardrails to guide the DX innovation initiatives of the organization. Automation spans repetitive, AI-assisted, and cognitive. As discussed in&nbsp;<a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/automation-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part 3<\/a>, Covid-19 has accentuated AI-assisted work. Most organizations reduced customer service staffing during Covid-19. Organizations are increasingly relying on bots that often make the initial identification of customer issues and then involve an agent. More importantly, advanced customer service technologies are assisting the customer service representatives. Often the software robots automate the manual interactions of existing legacy systems. There should be best practice guidelines for maintaining or replacing these systems: the corresponding impact on the automation. The DX CC provides the best practices, enablement, tooling, and overall automation strategy \u2013 from mining to action in automated processes.<\/p>\n<p><em>IV: Optimizing the Digital Transformation Architecture:&nbsp;<\/em>The 10-part series on Digital Transformation Debt clearly illustrates the vast potential and the complexity of digital technologies. The DX CC should also be responsible for the digital enterprise architecture.&nbsp;<a href=\"https:\/\/www.experfy.com\/blog\/iot\/iot-connectivity-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part 8<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/www.experfy.com\/blog\/fintech\/blockchain-decentralization-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part 9<\/a>&nbsp;presented the multi-layer architecture. But that is high-level digital enterprise architecture. The comprehensive deployment architecture is much more complicated. It involves components for Cloud deployments, Security, Reliability, Scalability, and DevOps modules for continuous innovation and deployment.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee201ea elementor-widget elementor-widget-image\" data-id=\"ee201ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQGyaiBwU0Evzg\/article-inline_image-shrink_1000_1488\/0\/1611252854465?e=1617840000&#038;v=beta&#038;t=GJgBRHmIqjBQQtjXWodLAwjFh2B-fQo3pSwq03I-vrY\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b4c80b elementor-widget elementor-widget-heading\" data-id=\"7b4c80b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Here are some of the areas covered by DX Architecture best practices:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b8b3ef elementor-widget elementor-widget-text-editor\" data-id=\"9b8b3ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><em>Legacy Modernization<\/em>: with No Code\/Low Code Integration Automation platforms and modules<\/li><li><em>Cloud Strategy:&nbsp;<\/em>On-Premises, Cloud, and Hybrid strategies and migration roadmaps<\/li><li><em>Microservices:&nbsp;<\/em>Service-Oriented and Microservice architecture<\/li><li><em>API Management<\/em><\/li><li><em>Artificial Intelligence:<\/em>&nbsp;AI\/ML modules for the DX architecture stack: different layers and components will require different AI algorithms. Deep learning and mining of models from data and harvesting intelligence from cognitive workers are essential components.<\/li><li><em>Automation:&nbsp;<\/em>Tools for Automation strategies and modules<\/li><\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b25f135 elementor-widget elementor-widget-text-editor\" data-id=\"b25f135\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Competency Center oversees the various methodologies and iterations.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9098dab elementor-widget elementor-widget-text-editor\" data-id=\"9098dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote class=\"wp-block-quote has-text-align-center\"><p><em>The enterprise or startup Thinks Big, Thinks Digital, and Thinks Transformation \u2013 but Starts Small: iterates and adjusts in continuous innovative iterations<\/em><\/p><\/blockquote>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63e0b97 elementor-widget elementor-widget-heading\" data-id=\"63e0b97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Governing, Enabling, and Accelerating Iterations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-591e701 elementor-widget elementor-widget-text-editor\" data-id=\"591e701\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The continuous lifecycle of digital Transformation involved multiple iterations. The Digital Transformation Competency Center needs to analyze, govern, and enable the iterations for Minimum Viable Products (MVPs) and feature enhancements of existing products or services. As discussed in&nbsp;<a href=\"https:\/\/cognitiveworld.com\/articles\/2020\/11\/1\/6-design-thinking-innovation-digital-transformation-debts-post-covid-19\" target=\"_blank\" rel=\"noreferrer noopener\">Part 6<\/a>, the methodologies involve Design Thinking, Design Sprint, and Low Code\/No Code MVPs.<\/p>\n<p>DX CC continuously monitors, iterates, and re-prioritizes various backlogs. Prioritization balances ease of implementation with business value:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d9402f elementor-widget elementor-widget-image\" data-id=\"1d9402f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQEnG7_7r33g8w\/article-inline_image-shrink_1000_1488\/0\/1611253101601?e=1617840000&#038;v=beta&#038;t=9BMdmNoiDjRchsy2BmJIEgp3KvOZJOhlOw-tI0UkehE\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24fe7ac elementor-widget elementor-widget-text-editor\" data-id=\"24fe7ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><em>Business Value&nbsp;<\/em>How vital is the innovation project to the business stakeholders? Some KPI measures include increased revenue, operational excellence for cost reduction, regulatory compliance, and customer experience optimization.<\/li><li><em>Ease and Complexity:&nbsp;<\/em>Every innovation project candidate will require integration with systems of record or other emerging technologies such as IoT or Blockchain. There are also other considerations such as UX complexity, scalability, security, and privacy requirements. Each of these impacts the complexities of the implementation.<\/li><\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8039ff9 elementor-widget elementor-widget-text-editor\" data-id=\"8039ff9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>There are&nbsp;<a href=\"https:\/\/www.rtinsights.com\/four-intelligent-automation-methodologies-one-objective\/\" target=\"_blank\" rel=\"noreferrer noopener\">multiple<\/a>&nbsp;methodologies \u2013 with major and minor loops. These methodologies include prioritization through Design Thinking, Design Sprint, Agile methodology for MVP iterations, DevOps, and operational excellence Real-time Six Sigma. Quite complex, iterative, and continuous. The importance of the DX CC to train, improve and govern the lifecycle cannot be overemphasized.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14b5178 elementor-widget elementor-widget-image\" data-id=\"14b5178\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQHquTlTJUTXcw\/article-inline_image-shrink_1000_1488\/0\/1611253337228?e=1617840000&#038;v=beta&#038;t=CTwz9poUhwraGMsbHt7tz5lvaryi3Dl-SKMr9ZfOFhE\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cda4076 elementor-widget elementor-widget-text-editor\" data-id=\"cda4076\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The methodologies, especially for delivery and productization, are iterative at their core. With a methodology such as&nbsp;<a href=\"https:\/\/www.pega.com\/insights\/resources\/getting-started-agile-scrum\" target=\"_blank\" rel=\"noreferrer noopener\">Scrum<\/a>, the stakeholders can provide feedback and, in some cases, might even decide to release the current version \u2013 sometimes even ahead of schedule \u2013 as they might deem it good enough for production.&nbsp;In Scrum you will have a prioritized product backlog\u2014a list of business and technical features that need to be implemented.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d462fd elementor-widget elementor-widget-heading\" data-id=\"5d462fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Insight to Action Iterations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a327eb3 elementor-widget elementor-widget-image\" data-id=\"a327eb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQGL2lZSIL-saA\/article-inline_image-shrink_1000_1488\/0\/1611253589908?e=1617840000&#038;v=beta&#038;t=ke7nUWxSb-_4j4LdWev2voqG8D5CpBs5NA-WdorUKVY\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4696fb elementor-widget elementor-widget-text-editor\" data-id=\"d4696fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As discussed in <a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/citizen-data-scientist-digital-transformation-debts-post-covid19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part 5<\/a>, the digital era is facing an unprecedented explosion of information. Digital technologies, solutions, and content generate&nbsp;<a href=\"https:\/\/web-assets.domo.com\/blog\/wp-content\/uploads\/2017\/07\/17_domo_data-never-sleeps-5-01.png\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">2.5 quintillion bytes of data each day<\/a>! The DX CC needs to have a robust Insight-to-Action strategy. It then governs and executes the continuous raw-data to aggregation to mining for insight to action continuous iterations. The Low Code\/No Code automation platform realizes the &#8220;action.&#8221; This continuous data-centric iteration needs to mesh with the overall innovation to MVP iterations.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c857f40 elementor-widget elementor-widget-heading\" data-id=\"c857f40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Digital Transformation Competency Center Organization and Roles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a89eba3 elementor-widget elementor-widget-text-editor\" data-id=\"a89eba3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An organization&#8217;s DX does not happen by accident. Organizations need to understand the critical areas for accountability. Often these are the areas that organizations&nbsp;<em>assume&nbsp;<\/em>are being ac- counted for as part of their DX programs and projects. However, most of the time, they are not. Thus, it further strengthens the need and business case for creating a dedicated DX CC.<\/p>\n<p>Organizations by and large are convinced &#8220;Competency Center&#8221; for aligning strategy to execution, enablement, best practices, and governance is a critical milestone in their Digital Transformation (DX) maturity roadmap.<\/p>\n<p>Several organizational models and roles get involved in a DX CC. As described&nbsp;<a href=\"https:\/\/www.amazon.com\/Best-Practices-Knowledge-Workers-Special-ebook\/dp\/B01FTC8IEI\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>, the organization and roles of a DX CC include:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-036957f elementor-widget elementor-widget-image\" data-id=\"036957f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQFdSToNsqyB_Q\/article-inline_image-shrink_1000_1488\/0\/1611253650113?e=1617840000&#038;v=beta&#038;t=w_Sz-q4lQDHOSnsgsHQlsE8iE_rUl8FmjjMtyw0IqhM\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81cd356 elementor-widget elementor-widget-text-editor\" data-id=\"81cd356\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><em>DX CC Leadership<\/em>: this is the set of experienced individuals who will own, fund, and drive the direction of the DX CC<\/li><li><em>DC CC Core Team:&nbsp;<\/em>this the group of day-to-day operations of the DX CC activities<\/li><li><em>DX CC Extended Team<\/em>: this is the group of roles that, while not officially part of the DX CC, needs to be involved for the successful implementation of a DX program\/project<\/li><li><em>DX Project Team(s)<\/em>: Project teams will drive the day-to-day activities and understand and interact with the DC CC Core team and Extended&nbsp;&nbsp;team<\/li><\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-495c8a1 elementor-widget elementor-widget-heading\" data-id=\"495c8a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Proliferation of CCs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81b569a elementor-widget elementor-widget-text-editor\" data-id=\"81b569a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Organizations by and large are convinced &#8220;Center of Excellence&#8221; for aligning strategy to execution, enablement, best practices, governance, and re-use is a critical milestone in their Digital Transformation (DX) maturity roadmap. There is a danger of Competency Center silos if every technology or methodology stakeholder unit creates a CC. It is not uncommon to have multiple CCs for specific functional capabilities such as Big Data, Process Automation, Low Code\/No Code, MDM, Cloud, AI\/ML, Microservice, Mobile, Social, IoT CC, even a Blockchain CC \u2014 each attempting to achieve similar objectives but with a focus on their area. Multiple CCs with different focus areas are a painful reality.<\/p>\n<p><em>The proliferation of CCs results in potential confusion, replication of effort, and lack of balance in the Digital Transformation Debt categories of this ten-part series<\/em><\/p>\n<p>More importantly, the proliferation of CCs impedes the emergence of the&nbsp;<a href=\"https:\/\/www.rtinsights.com\/can-the-enterprise-in-motion-be-autonomic\/\" target=\"_blank\" rel=\"noreferrer noopener\">autonomic enterprise in-motion<\/a>. These are enterprises that are agile and anti-fragile. These are enterprises that continuously monitor measurable objectives and adjust \u2013 given various internal and external challenges. DX CC needs to enable the enterprise in motion, but without creating a suffocating governance bottleneck. A tall order indeed!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a94db08 elementor-widget elementor-widget-image\" data-id=\"a94db08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQF9e8QmA9rVjA\/article-inline_image-shrink_1000_1488\/0\/1611253780854?e=1617840000&#038;v=beta&#038;t=4iaMrl5uXLaM37Kgn-C3u422Ghn5agmaWRnEgr4Evuk\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08f6ca1 elementor-widget elementor-widget-text-editor\" data-id=\"08f6ca1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In addition to the basic organizational hierarchy illustrated above, various Competency Center models consider the organization&#8217;s different functional and business units. There will also be common business applications, processes, and best practices across the various business and functional units. Cross-functional teams will handle these. These models span centralized governance to more federated models with different CCs.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9e8e69 elementor-widget elementor-widget-heading\" data-id=\"e9e8e69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Recommendations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0fe252 elementor-widget elementor-widget-text-editor\" data-id=\"e0fe252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>So here we are. We started the 10-part series on Digital Transformation Debt post-Covid-19 era with Culture \u2013 the most critical dimension. We ended in this part with Competency Center. In some ways, those are the parentheses: all the other parts fit in between these two. The Culture sets the tone and direction.<\/p>\n<p>The post-Covdi-19 era will remain with us for many years to come. Here are the key recommendations.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf4293d elementor-widget elementor-widget-text-editor\" data-id=\"bf4293d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><em>Think Digital Transformation \u2026 Start Small:&nbsp;<\/em>The most critical Digital Transformation recommendation is to take it seriously and start the journey. However, make sure you start the journey thinking Big, thinking Digital, but starting Small. <a href=\"https:\/\/www.khoshconsulting.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">We<\/a>&nbsp;have robust, pragmatic measures to help you identify your quick wins or low hanging fruits.<\/li><li><em>Balance Strategy with Execution:&nbsp;<\/em>It is crucial to prioritize and have an overall vision and strategy. But you need to balance that with pragmatic execution. Most organizations are good at strategy. They might even create competency centers for execution. But then they either underfund or strip the DX CC of authority for execution.&nbsp;<a href=\"https:\/\/www.khoshconsulting.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">We<\/a>&nbsp;can help you with best practices and be with you on your transformation journey.<\/li><li><em>Innovate but balance with Best Practices:<\/em>&nbsp;Innovation is the most important requirement for success. Enterprises and startups need to innovate continuously. Do not be afraid of disrupting yourself. Be agile, be anti-fragile, and continuously measure and improve. Flatten your organization. Empower your employees and encourage them to innovate. But always balance it with best practices.<\/li><li><em>Be a data-centric Insight to Action organization:&nbsp;<\/em>Data is the new crude oil. Most organizations do not know how to aggregate or benefit from heterogeneous data sources. Robust aggregation of data and the subsequent mining of processes or patterns is critical for success. But it should not end there. The immediate next steps are actions or executions in the context of Low Code\/No Code Web and Mobile applications.&nbsp;<a href=\"https:\/\/www.khoshconsulting.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">We<\/a>&nbsp;can help you succeed with your Insight to Action journey.<\/li><li><em>Do not be afraid to empower and experiment with new Organizational models \u2013 powered through Digital Technologies:&nbsp;<\/em>The post-Covid-19 era will be increasingly flattened, decentralized, and agile. Most organizations have archaic hierarchical models. Still, siloed organizations (Business, IT, Operations, Business Units, Functional Units, etc.) and siloed applications are pervasive. Empower your Citizen Developers and Citizen Data Scientists. There are unique Low Code\/No Code and more robust AI platforms that can be a massive catalyst for the organizational shift.&nbsp;<a href=\"https:\/\/www.khoshconsulting.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">We<\/a>&nbsp;can help you prioritize and navigate the maze of digital technologies and platforms for your transformational journey.<\/li><\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-065fce5 elementor-widget elementor-widget-text-editor\" data-id=\"065fce5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In conclusion, the post-Covid-19 world is becoming increasingly decentralized&nbsp;<em>and&nbsp;<\/em>connected. The disruptions will accelerate.<\/p>\n<p>It is time to alleviate the Digital Transformation Debts and start the journey!&nbsp;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The post-Covid-19 world is becoming increasingly decentralized and connected. The disruptions will accelerate. It is time to alleviate the Digital Transformation Debts and start the journey!<\/p>\n","protected":false},"author":704,"featured_media":18614,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[182],"tags":[265,1315,363,352],"ppma_author":[3513],"class_list":["post-22606","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-future-of-work","tag-digital-transformation","tag-execution","tag-innovate","tag-strategy"],"authors":[{"term_id":3513,"user_id":704,"is_guest":0,"slug":"setrag-khoshafian","display_name":"Setrag Khoshafian","avatar_url":"https:\/\/www.experfy.com\/blog\/wp-content\/uploads\/2020\/04\/medium_e736bac2-8af5-4224-b28c-0a82c894c0c0-150x150.jpg","user_url":"http:\/\/www.khoshconsulting.com","last_name":"Khoshafian","first_name":"Setrag","job_title":"","description":"Dr. Setrag Khoshafian is Chief Evangelist and VP of BPM Technology at Pegasystems. He is one of the industry\u00b4s pioneers and recognized experts in Digital Enterprises, especially pragmatic Digital Transformation leveraging next-generation BPM: Digital Process Automation, Robotic Automation, AI, Internet of Things (IoT) and CRM.\u00a0A frequent business transformation and innovation speaker and presenter in international workshops and conferences, he is the author of more than 10 books and hundreds of business and academic articles in recognized journals."}],"_links":{"self":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/22606","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/users\/704"}],"replies":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/comments?post=22606"}],"version-history":[{"count":4,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/22606\/revisions"}],"predecessor-version":[{"id":32286,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/22606\/revisions\/32286"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media\/18614"}],"wp:attachment":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media?parent=22606"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/categories?post=22606"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/tags?post=22606"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/ppma_author?post=22606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}