{"id":22478,"date":"2020-12-01T11:36:27","date_gmt":"2020-12-01T11:36:27","guid":{"rendered":"https:\/\/www.experfy.com\/blog\/design-thinking-innovation-digital-transformation-debts-post-covid-19\/"},"modified":"2020-12-01T11:36:27","modified_gmt":"2020-12-01T11:36:27","slug":"design-thinking-innovation-digital-transformation-debts-post-covid-19","status":"publish","type":"post","link":"https:\/\/www.experfy.com\/blog\/future-of-work\/design-thinking-innovation-digital-transformation-debts-post-covid-19\/","title":{"rendered":"6. Design Thinking Innovation: Digital Transformation Debts post-Covid-19"},"content":{"rendered":"\n<p>This article is the sixth part of a ten-part series on Digital Transformation Debt, post-Covid-19.\u00a0<a href=\"https:\/\/cognitiveworld.com\/articles\/2020\/7\/14\/1-culture-digital-transformation-debts-post-covid-19\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/culture-digital-transformation-debts-post-covid-19\/\" target=\"_blank\">Part 1<\/a> focused on Culture.\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/operational-excellence-vsaas-digital-transformation-debts-covid-19\/\" target=\"_blank\">Part 2<\/a>\u00a0delved deeper into Operational Excellence and inter-enterprise Value Streams As A Service.\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/automation-digital-transformation-debts-post-covid-19\/\" target=\"_blank\">Part 3<\/a>\u00a0explained the spectrum of Automation and the shifts post-Covid-19..\u00a0<a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/no-code-citizen-developers-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part 4<\/a>\u00a0demonstrated how a new harvest of Low Code\/No Code platforms is empowering Citizen Developers.\u00a0<a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/citizen-data-scientist-digital-transformation-debts-post-covid19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part 5<\/a>\u00a0highlighted the emerging trend of tools and best practices for Citizen Data Scientist. Part 6 focuses on pragmatic innovation \u2013 primarily through the increasingly popular\u00a0<a href=\"https:\/\/www.amazon.com\/Design-Thinking-Methodology-Emrah-Yayici-ebook\/dp\/B01N47J13I\/\" target=\"_blank\" rel=\"noreferrer noopener\">Design Thinking Methodology<\/a>\u00a0leveraging digital technologies for innovation. Design Thinking can be leveraged both by startups for faster and more successful Minimum Viable Products or incumbent enterprises on their transformation journeys. Design Thinking Methodology, as described here, incorporates the\u00a0<a href=\"https:\/\/www.thesprintbook.com\/how\" target=\"_blank\" rel=\"noreferrer noopener\">Design Sprint<\/a>\u00a0followed by Minimum Viable Product (MVP) development using Low Code\/No Code platforms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The post-Covid-19 Mandate for Innovation<\/h2>\n\n\n\n<p>The Covid-19 lockdown and shutdown of businesses and government is a mega-event, and more importantly, it is causing mega-cultural-trends that will change us for many decades to come. The crisis has forced us to re-think and re-align 2020 challenges and trends in the post-Covid-19 era.<\/p>\n\n\n\n<p>The Covid-19 pandemic is also a&nbsp;<a href=\"https:\/\/www.amazon.com\/Black-Swan-Improbable-Robustness-Fragility\/dp\/081297381X\" target=\"_blank\" rel=\"noreferrer noopener\">Black Swan<\/a>&nbsp;event par excellence \u2013 even though some&nbsp;<a href=\"https:\/\/www.newyorker.com\/news\/daily-comment\/the-pandemic-isnt-a-black-swan-but-a-portent-of-a-more-fragile-global-system\" target=\"_blank\" rel=\"noreferrer noopener\">dispute<\/a>&nbsp;this characterization. More importantly, the author of Black Swan \u2013&nbsp;<a href=\"https:\/\/en.wikipedia.org\/wiki\/Nassim_Nicholas_Taleb\" target=\"_blank\" rel=\"noreferrer noopener\">Nassim Nicholas Taleb<\/a>&#8211; has another equally compelling perspective in&nbsp;<a href=\"https:\/\/www.amazon.com\/Antifragile-Things-Disorder-ANTIFRAGILE-Paperback\/dp\/B00QORW08I\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Antifragile \u2013 Things That Gain from Disorder<\/em><\/a><em>.&nbsp;<\/em>Here is what he says on anti-fragility that is so relevant:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;entrepreneurship is a risky and heroic activity, necessary for growth or even the mere survival of the economy.&#8221;<\/p><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Nassim Nicholas Taleb<\/p><\/blockquote>\n\n\n\n<p>Spot on.<\/p>\n\n\n\n<p>Covid-19 accentuates acceleration in experimenting, deploying, or abandoning old organizational structures with bold, innovative alternative cultures and solutions at all organization levels. &nbsp;<\/p>\n\n\n\n<p>Mindsets need to be changed. Innovation needs to become the prevailing epitome for all organizations: startups and established enterprises.<\/p>\n\n\n\n<p>We are now witnessing many industries such as&nbsp;<a href=\"https:\/\/www.hcinnovationgroup.com\/covid-19\" target=\"_blank\" rel=\"noreferrer noopener\">healthcare<\/a>,&nbsp;<a href=\"https:\/\/www.theverge.com\/2020\/4\/15\/21222219\/general-motors-ventec-ventilators-ford-tesla-coronavirus-covid-19\" target=\"_blank\" rel=\"noreferrer noopener\">manufacturers<\/a>,&nbsp;<a href=\"https:\/\/www.pharmaceutical-technology.com\/comment\/covid-19-pharmaceutical-companies-impact\/\" target=\"_blank\" rel=\"noreferrer noopener\">pharmaceutical companies<\/a>, and&nbsp;<a href=\"https:\/\/www.bonappetit.com\/story\/food-businesses-covid-19\" target=\"_blank\" rel=\"noreferrer noopener\">restaurants<\/a>&nbsp;re-defining and re-organizing themselves for Covid-19 products and services at an unprecedented rate. We are also witnessing innovative startups&nbsp;<a href=\"https:\/\/www.glendaleca.gov\/government\/departments\/economic-development\/emergency-business-resources\/creative-business-solutions\" target=\"_blank\" rel=\"noreferrer noopener\">re-aligning their services<\/a>, given the Covid-19 constraints.<\/p>\n\n\n\n<p>Now more than ever,&nbsp;<a href=\"https:\/\/www.rtinsights.com\/what-is-the-enterprise-in-motion\/\" target=\"_blank\" rel=\"noreferrer noopener\">enterprises need to be&nbsp;<em>in-motion<\/em><\/a><em>:&nbsp;<\/em>embarking upon cultural transformation, leveraging digital technologies while continuously innovating with tangible results. Enterprises that embark upon the &#8220;motion&#8221; journey will face some resistance, especially in the get-go.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>In the Covid-19 era, being a Startup-In-Motion or an Enterprise-In-Motion is no longer a luxury. It is a necessity for survival. Design Thinking provides a robust process for accelerated innovation, prototyping, and evaluation.<\/em><\/p><\/blockquote>\n\n\n\n<p>Enterprises need to innovate in their operations, products, services, as well as customer experience optimizations. In addition to being responsive to the increasingly demanding digital customer in the middle of a pandemic, the enterprise needs to be entrepreneurial through innovation.<\/p>\n\n\n\n<p>Enter Design Thinking.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Design Thinking<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQH1E4u8kuDhBQ\/article-inline_image-shrink_1000_1488\/0\/1603743043716?e=1612396800&amp;v=beta&amp;t=9bwWi0zdY0kk-uSN75yKInSSMsY_5-Pa73QtkJL8yu0\" alt=\"Kelly Sikkema Design Thinking Innovation: Digital Transformation Debts post-Covid-19\"\/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>&#8220;Design is not just what it looks like and feels like. Design is how it works.&#8221;&nbsp;<\/em>Steve Jobs<\/p><\/blockquote>\n\n\n\n<p>Design Thinking is a relatively new approach that helps organizations innovate through empathizing with their target customers, ideate, and quickly prototype with&nbsp;<a href=\"https:\/\/www.pega.com\/insights\/articles\/overcoming-digital-transformation-fatigue-fast-innovative-it\" target=\"_blank\" rel=\"noreferrer noopener\">innovative solutions<\/a>. This is often followed by testing and deployment. The whole Design Thinking process is dynamic, with multiple continuous iterations between the phases.<\/p>\n\n\n\n<p>Organizations of all sizes need to focus on innovation with limited resources in budget, time, and talent. Design Thinking engages multiple disciplines and creates a prioritized backlog of innovative solutions &#8211; balancing ease of development, optimized customer experiences, market opportunities, and business value. Design Thinking engages various innovators to think big, think innovation, think digital \u2013 but&nbsp;<a href=\"https:\/\/www.forbes.com\/sites\/cognitiveworld\/2018\/09\/14\/digital-transformation-debt-part-ii\/\" target=\"_blank\" rel=\"noreferrer noopener\">start small.<\/a>&nbsp;Design Thinking involves&nbsp;<a href=\"https:\/\/en.wikipedia.org\/wiki\/Design_thinking\" target=\"_blank\" rel=\"noreferrer noopener\">design methods and processes<\/a>. Design Thinking helps organizations innovate by empathizing with their target customers, ideate, and quickly prototype innovative solutions.<\/p>\n\n\n\n<p>The success of entrepreneurs and founders in startups often depends not only on the innovation, the marketing, and sales strategy but also on the&nbsp;<em>methodologies&nbsp;<\/em>from Ideation to Minimum Viable Products (MVP) and then productization. Design Thinking is one such methodology that could help balance innovation with achievable execution for success.&nbsp;<\/p>\n\n\n\n<p>This article illustrates practices involving Design Thinking Methodology, Design Sprint, and Low Code\/No Code platforms for Minimum Viable Products (MVP) in a post-Covid-19 era.<\/p>\n\n\n\n<p>The following illustrates the&nbsp;<a href=\"https:\/\/www.thesprintbook.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><u>Design Thinking Methodology<\/u><\/a><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQH7eXza4f0Hfw\/article-inline_image-shrink_1000_1488\/0?e=1612396800&amp;v=beta&amp;t=ScHHz_rDC8SfR2wrvhY61tH9jOE8bwoqVVxdvUYAvdQ\" alt=\"Design Thinking Innovation: Digital Transformation Debts post-Covid-19\"\/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>The&nbsp;<em>Definition<\/em>&nbsp;phase scopes the market opportunity with a clear statement that is achievable and measurable. This phase defines a clear focus of what the innovation is all about.<\/li><li>The&nbsp;<em>Research<\/em>&nbsp;phase uses techniques such as Personas, Interviews, and Observations to discover the needs and prioritize, especially as relevant to the innovation&#8217;s essential focus: Customers.<\/li><li>The&nbsp;<em>Interpretation<\/em>&nbsp;phase uses empathy techniques to consider the emotions of the Customers. It also uses techniques such as the Fishbone Diagram to map the cause and effect.<\/li><li>The&nbsp;<em>Ideation<\/em>&nbsp;phase involves&nbsp;<a href=\"https:\/\/www.youtube.com\/watch?v=ksyiaymXcN4&amp;feature=youtu.be\" target=\"_blank\" rel=\"noreferrer noopener\">brainstorming<\/a>&nbsp;techniques and collaborative sessions to come up with innovative ideas. Prioritization in this phase balances business value with ease of implementation to identify a low hanging fruit.<\/li><li>The&nbsp;<em>Prototype&nbsp;<\/em>phase turns the low hanging fruit into demonstrable solution forms. These forms can be used to get immediate and early feedback from the target personas.<\/li><li>The&nbsp;<em>Evaluation&nbsp;<\/em>phase tests and refines the prototype(s) through persona feedback and iterations.<\/li><\/ul>\n\n\n\n<p>Startup Assistant provides comprehensive Design Thinking workshops that capture all the Design Thinking Methodology phases with hands-on exercises for concrete deliverables.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Prioritization<\/h2>\n\n\n\n<p>Prioritization is an essential milestone in Ideation.&nbsp;The Startup Assistant approach for Prioritization progresses through the following phases:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><em>Specific criteria for Prioritization<\/em>: this is the ideation phase for Prioritization. The goal is to balance ease of implementation with business value and market penetration.<\/li><li><em>Individual Contributor Ideation<\/em>: Each workshop member comes up with several innovative ideas \u2013 a guided &#8220;Brain Dump&#8221; with the criteria driving their recommendations. The workgroup members must work independently in this phase \u2013 without external pressures.<\/li><li><em>Consolidated Group Ideation<\/em>:If there are enough participants, the workshop members are broken into groups for group discussions. Ideally, each group has representation from the different personas. During this phase, the individual ideas are first discussed to see if there are affinities or similarities between the individual recommendations from the previous ideation phase. Typically, there will be clusters with several outliers. Next, the group will discuss and place the recommendations in four Prioritization groups:<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQEm8-ISwF1lSw\/article-inline_image-shrink_1000_1488\/0?e=1612396800&amp;v=beta&amp;t=oUvKzH5Vkx3DpmV-bP5oFbEIoWED85E9NP2gt-Ae9Jc\" alt=\"Design Thinking Innovation: Digital Transformation Debts post-Covid-19\"\/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>&nbsp;<em>Pursue \u2013 High Priority:&nbsp;<\/em>Low Hanging Fruit<\/li><li>&nbsp;<em>Potential (aka Luxury) \u2013 Medium Priority:&nbsp;<\/em>Decide when to do it<\/li><li>&nbsp;&nbsp;<em>Support \u2013 Medium Priority:&nbsp;<\/em>Not that important but consider it<\/li><li>&nbsp;<em>Avoid \u2013 Low Priority:<\/em>&nbsp;Dump it<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Prototype and Evaluation<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQF_jKfhevnbhg\/article-inline_image-shrink_1000_1488\/0\/1603743795322?e=1612396800&amp;v=beta&amp;t=j-PwrSAIu-BsUR1K3VlkYVM4yduwhDrLgjlHDNf01ho\" alt=\"Design Thinking Innovation: Digital Transformation Debts post-Covid-19\"\/><\/figure><\/div>\n\n\n\n<p>Once the target low-hanging fruit is identified, it needs to be further refined, prototyped, and evaluated for potential improvement. It then needs to be followed with an actual Minimum Viable Products (MVPs). However, before embarking and developing the MVP leveraging Low Code\/No Code platforms, the recommended approach for Prototyping and Evaluation is the related methodology called&nbsp;<a href=\"https:\/\/www.thesprintbook.com\/buy\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Design Sprint<\/em><\/a><em>,&nbsp;<\/em>whose practice is captured in the book with the same name \u2013 by Jake Knapp.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Here is the\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/www.thesprintbook.com\/how\" target=\"_blank\">essence of Design Sprint<\/a>\u00a0\u2013 for Prototyping and Evaluation (aka Validation):<\/strong><\/h4>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;The big idea with the Design Sprint is to build and test a prototype in just five days. You&#8217;ll take a small team, clear the schedule for a week, and rapidly progress from problem to tested solution using a proven step-by-step checklist.&nbsp;It&#8217;s like fast-forwarding into the future so you can see how customers react before you invest all the time and expense of building a real product.&#8221;<\/p><\/blockquote>\n\n\n\n<p><a href=\"http:\/\/critical.digital\/discussing-design-sprints-with-kevin-rose-jake-knapp-and-daniel-burka\/847\" target=\"_blank\" rel=\"noreferrer noopener\">The five days of the Design Sprint<\/a>&nbsp;culminating with Prototyping and Evaluation (aka Validate): &nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"http:\/\/critical.digital\/discussing-design-sprints-with-kevin-rose-jake-knapp-and-daniel-burka\/847\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQEdL5Dqh5L1pQ\/article-inline_image-shrink_1500_2232\/0\/1603743630807?e=1612396800&amp;v=beta&amp;t=WDYsnQzcTL6uh-EjzNXCj0UuyBvg72nnW3CABfgZ2yI\" alt=\"Design Thinking Innovation: Digital Transformation Debts post-Covid-19\"\/><\/a><\/figure>\n\n\n\n<p>5-days, with all the critical stakeholders, sounds like a lot of effort. It is a serious commitment. However, it is crucial for success. At its core, it is a&nbsp;<em>lean enterprise&nbsp;<\/em>approach \u2013 with the operative word being &#8220;lean.&#8221; Many startups fail because they lack a rigorous yet robust methodology to come up with and evaluate a prototype.<\/p>\n\n\n\n<p>Some tools can significantly assist the collaboration for Design Thinking. For instance,&nbsp;<a href=\"https:\/\/miro.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Miro<\/a>&nbsp;is a powerful and robust visual collaboration and whiteboarding platform that includes the Design Sprint template. Virtual collaboration is particularly relevant in the Covid-19 era. &nbsp;&nbsp;Other tools such as&nbsp;<a href=\"https:\/\/www.invisionapp.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">InVision<\/a>&nbsp;can be used to conduct a mockup of the prototype and subsequently validate or evaluate it with the real users.<\/p>\n\n\n\n<p>In <a href=\"https:\/\/www.experfy.com\/blog\/future-of-work\/no-code-citizen-developers-digital-transformation-debts-post-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part 4<\/a>&nbsp;&nbsp;we elaborated on the Citizen Developer leveraging Low Code\/No Code platforms with regards to rapid prototyping and Validation. As noted, there are a plethora of tools with different styles and options:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Web &amp; Mobile Application Low Code\/No Code Platforms<\/li><li>Business Process Management Low Code\/No Code Platforms<\/li><li>Database Management Low Code\/No Code Platforms<\/li><li>Automated Integration Low Code\/No Code Platforms<\/li><li>Niche Low Code\/No Code Platforms: gaming apps, voice apps, vertical apps, etc.<\/li><\/ul>\n\n\n\n<p>Increasingly instead of &#8220;throw-away&#8221; mockups, innovative organizations can jump earlier and leverage one or more Low Code\/No Code platforms for prototyping and evaluation. The alternative is to follow up the refinements that invariably result from Day 5 of the Design Sprint methodology. In other words, Design Sprint is followed up with a Low Code\/No Code development of the Minimum Viable Product that reflects the &#8220;low hanging fruit&#8221; \u2013 Do it Now \u2013 prerogative with an actual deployed implementation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Recommendation: Design Thinking Innovation<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQF3AxAaM8HOTA\/article-inline_image-shrink_1000_1488\/0?e=1612396800&amp;v=beta&amp;t=c5YpHpQHKCSexRB16C9Dpz04n9xLGsy2FJbscl8l6NI\" alt=\"Design Thinking Methodology\"\/><\/figure>\n\n\n\n<p>In the post-Covid-19 era, innovation with anti-fragile agility is no longer an option. However, as highlighted above, startups and incumbent enterprises need to adopt three key best practices:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><em>Design Thinking:&nbsp;<\/em>This is the overarching methodology that should be platform or technology-agnostic: select, implement, and deploy the MVP that corresponds to the low hanging fruit prioritization: Do it now!<\/li><li><em>Design Sprint:&nbsp;<\/em>This 5-day Design Sprint approach at the tail of Design Thinking Methodology aligns and realizes the Prototyping and Evaluation phases: corresponding especially to Prototyping and Validation in Design sprint. The 5-day sprint conclusion is, at the very least, a mocked-up version of the Low Hanging Fruit that is the MVP&#8217;s predecessor.<\/li><li><em>Low Code\/No Code Platform Selection:<\/em>&nbsp;There are now hundreds of Low Code\/No Code platforms with a range of capabilities and pricing. Selection is not easy but critical for success. The startup or the enterprise needs to approach the selection objectively and identify the platform that fits best its needs for the MVP.<\/li><li><em>MVP Implementation and Deployment:<\/em>&nbsp;This is the ultimate objective of Design Thinking \u2013 and the beginning of the iterations for continuous improvement and market penetration.<\/li><\/ul>\n\n\n\n<p><strong>Request<\/strong>: Let me know if you have case studies and best practices with Design Thinking, Design Sprint, and Low Code\/No Code platforms. In particular, let me know your perspectives on these emerging methodologies and tools in the post-Covid-19 era.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article is the sixth part of a ten-part series on Digital Transformation Debt, post-Covid. This focuses on pragmatic innovation \u2013 primarily through the increasingly popular Design Thinking Methodology leveraging digital technologies for innovation.<\/p>\n","protected":false},"author":704,"featured_media":18081,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[182],"tags":[1078,265,372,213],"ppma_author":[3513],"class_list":["post-22478","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-future-of-work","tag-design-thinking-methodology","tag-digital-transformation","tag-innovation","tag-post-covid-19"],"authors":[{"term_id":3513,"user_id":704,"is_guest":0,"slug":"setrag-khoshafian","display_name":"Setrag Khoshafian","avatar_url":"https:\/\/www.experfy.com\/blog\/wp-content\/uploads\/2020\/04\/medium_e736bac2-8af5-4224-b28c-0a82c894c0c0-150x150.jpg","user_url":"http:\/\/www.khoshconsulting.com","last_name":"Khoshafian","first_name":"Setrag","job_title":"","description":"Dr. Setrag Khoshafian is Chief Evangelist and VP of BPM Technology at Pegasystems. He is one of the industry\u00b4s pioneers and recognized experts in Digital Enterprises, especially pragmatic Digital Transformation leveraging next-generation BPM: Digital Process Automation, Robotic Automation, AI, Internet of Things (IoT) and CRM.\u00a0A frequent business transformation and innovation speaker and presenter in international workshops and conferences, he is the author of more than 10 books and hundreds of business and academic articles in recognized journals."}],"_links":{"self":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/22478","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/users\/704"}],"replies":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/comments?post=22478"}],"version-history":[{"count":0,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/22478\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media\/18081"}],"wp:attachment":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media?parent=22478"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/categories?post=22478"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/tags?post=22478"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/ppma_author?post=22478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}