{"id":22443,"date":"2020-11-16T10:12:14","date_gmt":"2020-11-16T10:12:14","guid":{"rendered":"https:\/\/www.experfy.com\/blog\/trust-artificial-intelligence\/"},"modified":"2021-05-21T03:34:14","modified_gmt":"2021-05-21T03:34:14","slug":"trust-artificial-intelligence","status":"publish","type":"post","link":"https:\/\/www.experfy.com\/blog\/ai-ml\/trust-artificial-intelligence\/","title":{"rendered":"Do You Trust Artificial Intelligence?"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">Can we make people trust Artificial Intelligence (AI) more using attachment security?<\/p>\n\n\n\n<p><a href=\"https:\/\/www.psychologytoday.com\/intl\/basics\/artificial-intelligence\" target=\"_blank\" rel=\"noreferrer noopener\">Artificial intelligence<\/a>\u00a0(AI) is everywhere. In a typical day, people likely use\u00a0AI multiple times without even knowing it: Alexa and Siri, Google Maps, Uber and Lyft, autopilot on commercial flights, spam filters, and smart email categorization (so anyone using Gmail, Yahoo, or Office 365\/outlook), mobile check deposits, plagiarism checkers, online searches, personalized recommendations, Facebook, Instagram, and Pinterest\u00a0are all examples of AI.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/www.experfy.com\/blog\/wp-content\/uploads\/2021\/05\/robot-507811_1920.jpg\" alt=\" geralt\/Pixabay Do You Trust Artificial Intelligence?\" width=\"470\" height=\"332\" title=\" geralt\/Pixabay\"\/><figcaption>Trusting AI?Source: geralt\/Pixabay<\/figcaption><\/figure><\/div>\n\n\n\n<p>But what happens when people are being introduced to a new AI technology? How likely are they to trust the new technology?<\/p>\n\n\n\n<p>With an interdisciplinary team of researchers from the University of Kansas, we set to find out. The results are published in a&nbsp;<a href=\"https:\/\/www.sciencedirect.com\/science\/article\/abs\/pii\/S074756322030354X\" target=\"_blank\" rel=\"noreferrer noopener\">new paper<\/a>&nbsp;in the journal&nbsp;<em>Computers in Human Behavior<\/em>. We found that people\u2019s trust in AI is tied to their relationship or&nbsp;<a href=\"http:\/\/labs.psychology.illinois.edu\/~rcfraley\/attachment.htm\" target=\"_blank\" rel=\"noreferrer noopener\">attachment style<\/a>. Our research shows&nbsp;that people who are&nbsp;<a href=\"https:\/\/www.psychologytoday.com\/intl\/basics\/anxiety\" rel=\"noopener\">anxious<\/a>&nbsp;about their relationships with humans tend to be less trusting when it comes to AI. Importantly, the research also suggests trust in&nbsp;<a href=\"https:\/\/www.psychologytoday.com\/intl\/basics\/artificial-intelligence\" rel=\"noopener\">artificial intelligence<\/a>&nbsp;can be increased by reminding people of their secure relationships with other humans.<\/p>\n\n\n\n<p>Grand View Research\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/www.grandviewresearch.com\/industry-analysis\/artificial-intelligence-ai-market\" target=\"_blank\">estimated\u00a0<\/a>the global artificial\u00a0<a href=\"https:\/\/www.psychologytoday.com\/intl\/basics\/intelligence\" rel=\"noopener\">intelligence<\/a>\u00a0market at $39.9 billion in 2019, and it is projected to expand at a compound annual growth rate of 42.2 percent from 2020 to 2027. However,<a rel=\"noreferrer noopener\" href=\"https:\/\/www.fintechnews.org\/report-shows-consumers-dont-trust-artificial-intelligence\/\" target=\"_blank\">\u00a0lack of trust\u00a0<\/a>remains a key obstacle to adopting new AI technologies.<\/p>\n\n\n\n<p><strong>Our new research suggests ways to boost trust in artificial intelligence.<\/strong><\/p>\n\n\n\n<p>In three studies, we first showed that\u00a0<a href=\"https:\/\/www.psychologytoday.com\/intl\/basics\/attachment\" rel=\"noopener\">attachment<\/a>\u00a0style, thought to play a central role in romantic and parent-child relationships, <a href=\"https:\/\/www.experfy.com\/blog\/ai-ml\/6-interesting-predictions-for-artificial-intelligence-for-the-year-2020\/\" target=\"_blank\" rel=\"noreferrer noopener\">predicts <\/a>people\u2019s trust in artificial intelligence. In the next two studies, we exposed people to attachment-related cues (via\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/www.sciencedirect.com\/science\/article\/pii\/S2352250X1830037X?casa_token=PnaDZQ4a1JgAAAAA:GPe6E9KiNEcHxQZnYefma6O-bUuNiEMoljaJalJKC_mqydo7mngoK2adXX5IYno_RI8UEJnHMg\" target=\"_blank\">priming\u00a0<\/a>or\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/en.wikipedia.org\/wiki\/Nudge_theory\" target=\"_blank\">nudging<\/a>) and showed that such exposure leads to changes in trust levels. Some of our main findings include:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>People\u2019s attachment anxiety predicts less trust in artificial intelligence.<\/li><li>Enhancing attachment anxiety reduced trust in artificial intelligence.<\/li><li>Conversely, enhancing attachment security increases trust in artificial intelligence.<\/li><li>These effects are unique to attachment security and were not found with exposure to positive affect cues.<\/li><\/ul>\n\n\n\n<p>Most research on trust in AI focuses on cognitive ways to boost trust. Here we took a different approach by focusing on a relational affective route to boost trust, seeing AI as a partner or a team member rather than a device. Finding associations between one\u2019s attachment style \u2014 an individual difference representing the way people feel, think, and behave in close relationships \u2014 and one&#8217;s trust in AI, paves the way to new understandings and potentially new interventions to induce trust. The findings show you can predict and increase people\u2019s trust levels in non-humans based on their early relationships with humans. This has the potential to improve\u00a0<a href=\"https:\/\/www.psychologytoday.com\/intl\/basics\/adoption\" target=\"_blank\" rel=\"noreferrer noopener\">adoption<\/a>\u00a0of new technologies and the integration of AI in the work place.article continues after advertisement<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/www.experfy.com\/blog\/wp-content\/uploads\/2021\/05\/hand-1571852_1920.jpg\" alt=\" geralt\/Pixabay Do You Trust Artificial Intelligence?\" width=\"562\" height=\"218\" title=\" geralt\/Pixabay\"\/><figcaption>Facilitating collaborations between humans and AISource: geralt\/Pixabay<\/figcaption><\/figure><\/div>\n\n\n\n<p>The research team includes investigators from a wide array of disciplines, including psychology, engineering, business, and medicine. This interdisciplinary approach provides a new perspective on AI, trust, and associations with relational and affective factors.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">References<\/h4>\n\n\n\n<p>Omri Gillath, Ting Ai, Michael S. Branicky, Shawn Keshmiri, Robert, B. Davison, &amp; Ryan Spaulding. Attachment and Trust in Artificial Intelligence. Computers in Human Behavior, 2020; 106607 DOI: 10.1016\/j.chb.2020.106607<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Can we make people trust AI more using attachment security?<br \/>\nWhat happens when people are being introduced to a new AI technology? How likely are they to trust the new technology?<\/p>\n","protected":false},"author":980,"featured_media":17921,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[183],"tags":[97,1010,277,1011,1012],"ppma_author":[3813],"class_list":["post-22443","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-ml","tag-artificial-intelligence","tag-cognitive","tag-trust","tag-trust-ai","tag-trust-artificial-intelligence"],"authors":[{"term_id":3813,"user_id":980,"is_guest":0,"slug":"omri-gillath","display_name":"Omri Gillath","avatar_url":"https:\/\/www.experfy.com\/blog\/wp-content\/uploads\/2020\/11\/portrait-08-150x150.jpg","user_url":"https:\/\/psych.ku.edu\/omri-gillath%20","last_name":"Gillath","first_name":"Omri","job_title":"","description":"Omri Gillath is Professor Of Psychology at University of Kansas."}],"_links":{"self":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/22443","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/users\/980"}],"replies":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/comments?post=22443"}],"version-history":[{"count":1,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/22443\/revisions"}],"predecessor-version":[{"id":23195,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/22443\/revisions\/23195"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media\/17921"}],"wp:attachment":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media?parent=22443"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/categories?post=22443"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/tags?post=22443"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/ppma_author?post=22443"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}