{"id":2082,"date":"2019-11-20T04:24:40","date_gmt":"2019-11-20T04:24:40","guid":{"rendered":"http:\/\/kusuaks7\/?p=1687"},"modified":"2024-02-22T15:43:35","modified_gmt":"2024-02-22T15:43:35","slug":"put-users-first-and-change-management-second","status":"publish","type":"post","link":"https:\/\/www.experfy.com\/blog\/bigdata-cloud\/put-users-first-and-change-management-second\/","title":{"rendered":"Put Users First and Change Management Second"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tManaging change inside your enterprise can be challenging. Organizational change management (OCM) c\u00a0<\/span>an be part of that problem by becoming business prevention. Organizations going through digital transformation need to put their business users first\u2014unfiltered by an OCM team and processes\u2014to ensure they are moving ahead to improve their operations. Here\u2019s how to make that happen.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Recognize OCM as Potential Business Prevention<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOCM teams and processes aren\u2019t necessarily bad, but sometimes they aren\u2019t good for your organization. Even the most well-meaning OCM professionals can become an additional filter between your IT department and business users during a digital transformation. For example, while OCM is expertise unto itself (or so I\u2019ve been told), OCM professionals aren\u2019t experts in your industry and don\u2019t possess the tribal knowledge of your long-time business users.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tPlease take a minute to listen to your business users about their experience with OCM during their career. If their experience has anything in common with what I\u2019ve experienced and heard personally, they\u2019ll talk about how the OCM team was detached from the business. Activities such as engagement surveys and focus groups are easy to ignore for business users who have a job to do serving customers.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Muster Your User Community<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSidelining your OCM team and its traditional OCM practices isn\u2019t possible without summoning your user community to action. Find the right allies\u2014the mid-level managers, project leads, and power users who\u2019ve had issues in the past with traditional OCM. The trick here is to not just let the complaints and insights idle. Instead, you need to figure out how to best integrate these people into your change activities. Here are some steps to rally your user community:\n
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  • Identify business users with the skill sets you need.<\/li>\n \t
  • Get management sponsorship that enables your change efforts to tap into the talents of the people.<\/li>\n \t
  • Get a budget to pay for those people\u2019s time, and develop a project plan.<\/li>\n \t
  • Assign those people to projects that match their skill sets.<\/li>\n \t
  • Communicate internally about the progress of your change efforts.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tIn the end, you need more than buy-in from your user community. You need their time\u2014and the budget to pay for it\u2014to put users first in your transformation efforts.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Elevate Users in the Change Discussion<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tLooking at the future of digital transformation provides ample opportunities to elevate business users in the change discussion, giving you better insights into your users and helping you manage change. Here are some examples:\n
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    • Embed software developers directly in business units.<\/li>\n \t
    • Implement low-code\/no-code software development tools (and training in their use) for your business units.<\/li>\n \t
    • Use solution architects to work internal digital transformation projects where business users get direct access to technical expertise without having to work through an intermediary group.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\tNotice that each of these examples places the business user a step closer to the act of change\u2014no focus groups, employee engagement surveys, endless brainstorming sessions, or lengthy fact-finding expeditions.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Rethink Internal Content Development<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\tWhen it comes to putting users before traditional OCM teams and practices, renew an emphasis on content development inside your enterprise. Put your internal communications team, service desk team, and technical writers to work creating stories and other content that support your change efforts. Here are some examples of how this could work:\n
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      • Marketing and internal communications staff provide intranet and chat content support communicating about changes and innovation.<\/li>\n \t
      • Technical writers create job aids and other just-in-time documentation for more technical audiences.<\/li>\n \t
      • Marketing creates internal presentations and videos to communicate significant milestones of your change efforts.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Find True North with Your User Community<\/h2>\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\tThis article isn\u2019t about throwing OCM out the door; rather, it\u2019s about putting your business users on the front lines of digital transformation and reducing the bureaucracy that comes with that transformation. When you involve your business user community in your change efforts at a deeper level, you have additional insurance that your efforts are on target.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Organizations going through digital transformation need to put their business users first, unfiltered by an Organizational change management (OCM) team and processes to ensure they are moving ahead to improve their operations. This article isn’t about throwing OCM out; rather, it’s about putting your business users on the front lines of digital transformation and reducing the bureaucracy that comes with that transformation. When you involve your business user community in your change efforts at a deeper level, you have additional insurance that your efforts are on target.<\/p>\n","protected":false},"author":582,"featured_media":2804,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[187],"tags":[95],"ppma_author":[3272],"class_list":["post-2082","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bigdata-cloud","tag-big-data-amp-technology"],"authors":[{"term_id":3272,"user_id":582,"is_guest":0,"slug":"will-kelly","display_name":"Will Kelly","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","user_url":"","last_name":"Kelly","first_name":"Will","job_title":"","description":"Will Kelly is Senior Technical Writer at CSRA Inc, a provider of high-tech IT solutions to the government IT market. He has published bylined articles on a range of topics including DevOps, enterprise mobility, and cloud computing, and other technologies on sites such as SearchITOperations, DevOpsAgenda, Mobile Business Insights, CNET TechRepublic, and others."}],"_links":{"self":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/2082","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/users\/582"}],"replies":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/comments?post=2082"}],"version-history":[{"count":6,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/2082\/revisions"}],"predecessor-version":[{"id":36114,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/2082\/revisions\/36114"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media\/2804"}],"wp:attachment":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media?parent=2082"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/categories?post=2082"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/tags?post=2082"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/ppma_author?post=2082"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}