{"id":2015,"date":"2019-10-18T02:03:42","date_gmt":"2019-10-18T02:03:42","guid":{"rendered":"http:\/\/kusuaks7\/?p=1620"},"modified":"2024-03-11T15:26:49","modified_gmt":"2024-03-11T15:26:49","slug":"four-reasons-to-use-process-mining","status":"publish","type":"post","link":"https:\/\/www.experfy.com\/blog\/bigdata-cloud\/four-reasons-to-use-process-mining\/","title":{"rendered":"Four reasons to use process mining"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tWhile\u00a0digital\u00a0transformation has become something of a business holy grail, often with automation at its heart, many businesses have no idea where to start. Forrester believes ‘process mining’ offers a solution.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\nNearly 40% of businesses and\u00a0technology\u00a0decision makers who embark on a digital transformation journey find their road is potholed with misunderstood and often undocumented business processes.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThat\u2019s according to a recent Forrester Research report, \u201cProcess Mining: Your Compass for Digital Transformation\u201d, which notes that while process automation is essential for digital transformation, many organisations have no idea which processes to automate \u2013 or even how those processes work.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tA trap many businesses fall into is to try and automate as many processes as possible. However, as lead author Rob Koplowitz points out, automation for the sake of automation is a real problem, because \u201cdigitising\u00a0everything\u00a0is not a realistic goal\u201d. Businesses need to prioritise in order to establish a road map for transformation.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe question is \u2013 how to identify which processes to automate in order to achieve the greatest value?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThat\u2019s where process mining comes to the fore. Process mining applies the concepts of data mining to business process. The technology is largely used for process discovery (understanding the business processes in order to document them); compliance auditing (in cases where the understanding of a process is essential to ensure compliance with, for example, financial process regulations); and process enhancement (to enable the cataloguing and prioritising of manual processes \u2013 and possibly even inefficient automated processes \u2013 as a starting point for end-to-end automation).\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tKnowing which processes to automate is only part of the challenge. Understanding exactly what is going on within that process is another issue entirely. \u201cTo optimise efficiently, you need to cultivate an accurate depiction of what\u2019s going on beneath the surface of your processes,\u201d Koplowitz says.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tUsing traditional manual discovery techniques such as interviewing participants in the process, or observing them at work, is not only time consuming, it is also subject to human error \u2013 and human subjectivity.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\n\u201cManual discovery is a surface-level, bias-heavy approach to understanding how things operate. Without tapping into data, your transformation journey is subject to personal perception and lacks a grounding in observable, quantifiable face,\u201d he says.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tProcess mining, a technology that has been around for many years and can be regarded as ‘mature’, makes it possible to understand end-to-end processes objectively and dispassionately through a fact-based lens.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How to leverage process mininig<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIn the report, Koplowitz outlines four suggestions for the effective leveraging of process mining in order to drive digital transformation initiatives.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t1. Learn what process mining is and how it can help. This is essential if a business is to obtain a baseline understanding of process mining how it can contribute towards an understanding of the intricacies of the business\u2019 processes\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t2. Use process mining to prioritise automation efforts and to \u201cpick your automation battles\u201d so as to reduce handing errors, boost compliance efforts and\/or reduce costs.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t3. Include customer experience professionals in process mining efforts. Because many digital transformation initiatives are directed at improving customer experience, process automation efforts should not be run in parallel with customer experience efforts. Unless the two are integrated, the chances are that the entire digital transformation exercise will be less than successful. \u00a0integrated process.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t4. Let process mining tools be your objective third party. When people are brought together to try and unravel organisational processes, chances are there will be little consensus about how the processes actually work, let alone which are the most important. Process mining technology effectively eliminates tedious, error-prone, potentially contentious manual discovery.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

While\u00a0digital\u00a0transformation has become something of a business holy grail, often with automation at its heart, many businesses have no idea where to start. Forrester believes ‘process mining’ offers a solution. Nearly 40% of businesses and\u00a0technology\u00a0decision makers who embark on a digital transformation journey find their road is potholed with misunderstood and often undocumented business processes.<\/p>\n","protected":false},"author":544,"featured_media":2418,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[187],"tags":[95],"ppma_author":[3207],"class_list":["post-2015","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bigdata-cloud","tag-big-data-amp-technology"],"authors":[{"term_id":3207,"user_id":544,"is_guest":0,"slug":"marilyn-de-villiers","display_name":"Marilyn Villiers","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","user_url":"","last_name":"Villiers","first_name":"Marilyn","job_title":"","description":"Marilyn de Villiers is a Freelance writer and editor."}],"_links":{"self":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/2015","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/users\/544"}],"replies":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/comments?post=2015"}],"version-history":[{"count":4,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/2015\/revisions"}],"predecessor-version":[{"id":36359,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/2015\/revisions\/36359"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media\/2418"}],"wp:attachment":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media?parent=2015"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/categories?post=2015"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/tags?post=2015"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/ppma_author?post=2015"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}