{"id":1907,"date":"2019-08-26T02:15:10","date_gmt":"2019-08-26T02:15:10","guid":{"rendered":"http:\/\/kusuaks7\/?p=1512"},"modified":"2024-04-25T12:02:44","modified_gmt":"2024-04-25T12:02:44","slug":"top-four-business-process-outsourcing-trends-to-expect-in-2019","status":"publish","type":"post","link":"https:\/\/www.experfy.com\/blog\/bigdata-cloud\/top-four-business-process-outsourcing-trends-to-expect-in-2019\/","title":{"rendered":"Top Four Business Process Outsourcing Trends To Expect In 2019"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tEvery business is looking to cut their operating costs, and for many, that means outsourcing their non-primary functions to other companies, or even other countries. However, with the rise of certain new technologies, the business process outsourcing (BPO) industry could be at risk of losing a large portion of its market share.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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GETTY<\/span><\/p>\nAs it turns out, it\u2019s not just retailers that need to work hard to stay competitive, and BPO companies may find that 2019 could be a painful year for them if they are not keeping up with the industry\u2019s latest trends. As the founder of an outsourced provider to startups in the BPO space, I\u2019m following these trends to guide our progress this year.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Robotic process automation will automate processes.<\/strong><\/h3><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOne of the biggest trends we\u2019ll likely see in 2019 is a movement toward using AI and software to automate tedious business processes. In fact, it\u2019s estimated that over\u00a040% of American jobs<\/a>\u00a0could be lost to automation by the 2030s.\u00a0For the BPO industry, this is rather scary. While BPO has benefitted from being able to provide labor at a reduced cost by moving their operations to lower cost-of-living countries, software can provide labor that has almost no cost once it\u2019s trained.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\nHowever, while some may see artificial intelligence (AI) as the silent killer that will leave many people jobless and destitute, the truth is likely somewhere in the middle. This AI will be more likely to work alongside its human counterparts, doing the heavy lifting and tedious work for them so that humans can focus on what\u2019s really important.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThat\u2019s because computers are really good at performing monotonous tasks like diligently thumbing through piles of data to find trends or minor details that might have been missed.\u00a0However, they\u2019re not very good at tasks that require creative abilities or decision-making that is not based on clearly defined rulesets.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\nThis means that humans will still need to add their touch to make this software useful, and BPO companies will still have their place in managing AI and correcting its course when it goes astray.\u00a0In fact, smart BPO providers will likely be able to use these machine learning and AI tools themselves in order to increase efficiency for their own workloads. This will allow them to cut their own costs and make more profit on tasks that can\u2019t be so easily automated.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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There will be a larger focus on social media tools and automation.<\/strong><\/h3><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSocial media has exploded. While at one time it was something that only teenagers cared about,\u00a0now everyone is involved<\/a>, and any business that is not using these platforms effectively is missing out.\u00a0Social media usage is now the\u00a0third most popular online activity<\/a>, and these consumers will expect every company to be just as invested in social media as they are.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tUnfortunately, managing a social media account is now a full-time job, or in some cases, many full-time jobs. This means spending hours on content that gets engagement and paying employees to answer customer questions and concerns quickly and in a professional manner.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWhile in the past, the call center was the way to go for tending to your customers, it\u2019s much less likely that they\u2019ll be willing to make a phone call to get answers for their concerns. In 2019, companies will be looking to outsource this work in ways that increase engagement and keep their customers happy.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\nThere will be a big focus on providing quality customer service, especially because social media is a double-edged sword. Great customer service can win the hearts of consumers and\u00a0even go viral,\u00a0but bad customer service can spread like wildfire and damage brands.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe internet is a very public place, and companies will be looking to outsource to BPO companies that can quickly address their customer\u2019s concerns and put out fires before they spread.\u00a0They\u2019ll also be willing to pay top dollar for services or products that can help them to grow their business. This might include opportunities to fix problems or to capitalize on PR opportunities in trending tags.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cloud computing and SaaS will only get bigger.<\/strong><\/h3><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tMany moons ago, you had to host your own software solutions if you wanted to use them for your business. This required purchasing expensive servers that needed to be maintained, and that meant employing an on-site IT staff to manage everything for you.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tToday\u2019s businesses are much leaner than those of yesteryear, and in 2019, it\u2019s likely that we\u2019ll see a much bigger shift toward SaaS and cloud products. In fact, around\u00a095% of survey respondents<\/a>\u00a0have now adopted cloud technology.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe reasons for this are pretty clear. It\u2019s almost always cheaper to use a cloud service rather than an in-house solution, and it\u2019s even more beneficial tax-wise. Cloud services are Opex rather than Capex for accounting purposes, and that means those businesses can take their tax write-offs sooner rather than spreading them out over several years.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThis means that the BPO industry must adapt themselves to using cloud tools because those businesses will expect you to use their software when they contract you for outsourcing of various tasks.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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BPO companies will need to be more well-rounded.<\/strong><\/h3><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOutsourcing used to be all about call centers, but now you can outsource almost anything, and many lean startups and smaller companies will be looking for a BPO that can do it all.\u00a0This means providing customer service, social media services, design work, IT help and anything else that they may need.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tHowever, this is not necessarily a bad thing, and it could actually be a saving grace for BPO companies that may lose work to automation and AI.\u00a0By shifting their focus to creative jobs and tasks that software simply can\u2019t do, they will diversify their offerings. This could mean even bigger profits for BPO and more employment opportunities that are shielded from the impact of automation.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

With the rise of certain new technologies, the business process outsourcing (BPO) industry could be at risk of losing a large portion of its market share. As it turns out, it’s not just retailers that need to work hard to stay competitive, and BPO companies may find that 2019 could be a painful year for them if they are not keeping up with the industry’s latest trends. Here are top four business processes outsourcing trends to expect in 2019.   <\/p>\n","protected":false},"author":627,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[187],"tags":[95],"ppma_author":[3347],"class_list":["post-1907","post","type-post","status-publish","format-standard","hentry","category-bigdata-cloud","tag-big-data-amp-technology"],"authors":[{"term_id":3347,"user_id":627,"is_guest":0,"slug":"cody-mclain","display_name":"Cody McLain","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","user_url":"","last_name":"McLain","first_name":"Cody","job_title":"","description":"Cody McLain<\/a>, a Serial Entrepreneur, is Founder of SupportNinja<\/a>, that solves the human capital needs of fast-growing tech startups, and Author of From Foster Care To Millionare. He has been featured in several online publications including Forbes, Mashable, Entrepreneur and many others."}],"_links":{"self":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/1907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/users\/627"}],"replies":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/comments?post=1907"}],"version-history":[{"count":4,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/1907\/revisions"}],"predecessor-version":[{"id":36752,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/1907\/revisions\/36752"}],"wp:attachment":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media?parent=1907"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/categories?post=1907"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/tags?post=1907"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/ppma_author?post=1907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}