{"id":1261,"date":"2019-02-15T10:32:02","date_gmt":"2019-02-15T10:32:02","guid":{"rendered":"http:\/\/kusuaks7\/?p=866"},"modified":"2023-08-02T16:37:03","modified_gmt":"2023-08-02T16:37:03","slug":"business-and-it-wish-automation-an-innovative-new-2018","status":"publish","type":"post","link":"https:\/\/www.experfy.com\/blog\/future-of-work\/business-and-it-wish-automation-an-innovative-new-2018\/","title":{"rendered":"Business and IT wish Automation an Innovative new 2018!"},"content":{"rendered":"

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As we approach 2018, it is not just a New Year that we are talking about but also innovative ways of automating in newer domains. Enterprises are poised to take the cliche phrase of \u201cevery company being a technology company\u201d to heart driven by the digital consumer\u2019s demands.\u00a0 Consumers with access to technology at their fingertips expect a digital experience taking the need for automation to newer levels positioning 2018 to be an exciting year for realizing tangible outcomes from automation. Why, you ask? Well, think about it — this may very well be that single overarching term that brings the business and the technology mindset under the same umbrella with the common goal of enriching the experience of the end customer — both external and internal. Let us join Business and IT in wishing Automation a Happy New Innovative 2018!<\/p>\n

And while we are at it, let us identify the synergies that manifest themselves across multiple perspectives.<\/p>\n

1. Customer<\/strong><\/h2>\n

Customer experience is not just about the external consumer but also about the internal employee. An enriched customer experience can very well begin by starting with your employees. IT can inject healthy doses of automation to empower employees with timely availability of information and technology solutions. Ultimately, this equips employees with innovative ways to service external customers.<\/p>\n

2. Process<\/strong><\/h2>\n

Automation is an effective trigger to revisit existing processes and determine their applicability in today\u2019s market. While it is true that repeatable processes warrant automation, it is important to make sure they\u2019re being executed the right way. Automating the wrong processes proliferates chaos.\u00a0Red Hat\u00a0<\/a>Enterprise Architect Tarek Abdelsalam advises that process automation covers the spectrum all the way from customer-facing business processes, the internal back-office processes, as well as IT processes which entail the elastic provisioning of resources for software applications.<\/p>\n

3. Infrastructure<\/strong><\/h2>\n

Restaurant chains like Panera Bread<\/a>\u00a0have changed the consumer experience with digital, self-service kiosks \u2013 voila! That\u2019s infrastructure that matters to the business of customer service.\u00a0Automate to innovate<\/a>\u00a0says David Egts, Red Hat Chief Technologist for Public Sector. I say anything routine in IT must be automated. And, if you think about it, there is always something routine in IT. Traditionally, automation has been focused on the applications domain, but technologies are now available that can automate virtual and physical environments in a seamless manner with common models and templates, says Azhar Sayeed, Red Hat\u2019s Chief Architect for Telecommunications.<\/p>\n

4. Applications<\/strong><\/h2>\n

If every company is a technology company, every consumer is a digital consumer. Software on your mobile phone is the new brand of the enterprise \u2013 thus, apps are that sweet spot where business meets the digital consumer. \u201cIs there an app for it?\u201d has replaced the \u201cCan you hear me now?\u201d question in the mind of the consumer. Continuous and automated deployments of the right applications with value-added, integrated feature sets is vital to the customer service of tomorrow. And, to service the external consumer, the internal developer must have the resources provisioned in a timely manner in environments that are conducive to rapid fail-fast iterations \u2013 hello\u00a0containers<\/a>\u00a0\u2013 at scale. When single becomes plural, management and\u00a0orchestration of containers warrants automation<\/a>, as we recently reported.<\/p>\n

5. Workforce<\/strong><\/h2>\n

Automation may not lead to significant\u00a0job loss<\/a>\u00a0in 2018; in fact, it may even enhance the workforce. There are interesting stats about automation actually having resulted in more jobs in related domains. Take the case of Panera bread where they need\u00a0more total workers<\/a>\u00a0to fulfill customer demand. Also, Germany has\u00a0way more robots<\/a>\u00a0than the United States without incurring job losses. Next year will see increased adoption of the digital employees who not only augment the workforce but also collaborate with each other.\u00a0Angela Schoelig at the University of Toronto<\/a>\u00a0has developed learning algorithms that allow robots to learn together and from each other. My colleague, Red Hat Chief Architect for Financial Services Anthony Golia, a champion of diversity and inclusion, asserts that automated algorithms can be used to effectively pair up mentors and mentees based upon interests, skill sets and career development goals. Automating the revitalization of the workforce \u2013 how about that!<\/p>\n

6. Security<\/strong><\/h2>\n

\u201cAdversaries-R-Us\u201d effectively leverage automation to penetrate the enterprise through their continued ventures\u00a0into different vulnerable entry points. They employ automated techniques to decrypt password algorithms and zero in on code vulnerabilities. Security violations are getting boardroom attention from a risk management perspective. Proactive patching is needed to combat these measures. Many of the recent security breaches could have been avoided with a secure platform and automated patching.\u00a0Automated, proactive remediation<\/a>\u00a0is a good example of technology pairing up with business to address security, a key boardroom concern that isn\u2019t going away anytime soon.<\/p>\n

There you have it: Automation is a trend that will manifest itself with great gusto across the business of the enterprise and the business of IT. Here is to wishing automation a Happy New 2018!<\/p>\n

This article is a variation of the original article published on The Enterprisers Project (6 ways automation will impact the enterprise in 2018<\/a>)<\/i><\/p>\n","protected":false},"excerpt":{"rendered":"

As we approach 2018, it is not just a New Year that we are talking about but also innovative ways of automating in newer domains.<\/p>\n","protected":false},"author":162,"featured_media":2710,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[182],"tags":[116,373,776,775],"ppma_author":[2710],"class_list":["post-1261","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-future-of-work","tag-automation","tag-business","tag-business-and-it","tag-innovative"],"authors":[{"term_id":2710,"user_id":162,"is_guest":0,"slug":"e-g-nadhan","display_name":"E.G Nadhan","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","user_url":"","last_name":"Nadhan","first_name":"E.G","job_title":"","description":"E.G.Nadhan is Chief Technology Strategist for the Central Region at Red Hat. He provides thought leadership on various concepts including Cloud, Big Data, Analytics and the Internet of Things (IoT) through multiple channels including industry conferences, Executive Round tables as well as customer specific Executive Briefing sessions. With 25+ years of experience in the IT industry selling, delivering and managing enterprise solutions for global corporations, he works with the executive leadership of enterprises to innovatively drive Digital Transformation with a healthy blend of emerging solutions and a DevOps mindset.  Follow Nadhan on Twitter<\/a> and LinkedIn<\/a>"}],"_links":{"self":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/1261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/users\/162"}],"replies":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/comments?post=1261"}],"version-history":[{"count":4,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/1261\/revisions"}],"predecessor-version":[{"id":29862,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/1261\/revisions\/29862"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media\/2710"}],"wp:attachment":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media?parent=1261"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/categories?post=1261"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/tags?post=1261"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/ppma_author?post=1261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}