{"id":10343,"date":"2020-10-14T10:24:33","date_gmt":"2020-10-14T10:24:33","guid":{"rendered":"https:\/\/www.experfy.com\/blog\/?p=10343"},"modified":"2023-10-23T09:26:02","modified_gmt":"2023-10-23T09:26:02","slug":"how-diffuse-conflicts-with-empathy-during-covid-19","status":"publish","type":"post","link":"https:\/\/www.experfy.com\/blog\/future-of-work\/how-diffuse-conflicts-with-empathy-during-covid-19\/","title":{"rendered":"How to Diffuse Conflicts With Empathy During Covid-19"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tEmpathy is considered to be an essential quality to be an effective leader. When challenged or confronted about an issue, our default behaviour is to be defensive and present factual counter arguments.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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But doing this doesn\u2019t give us the chance to really connect as humans and understand, at an emotional level, what is being said to us and why.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u201cA crisis brings out the best and the worst in people. Your skill in being able to empathise, communicate with and support those around you will say a lot about you and your abilities as a leader\u201d<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tGiven the unprecedented level of stress we\u2019ve all been under with Covid-19, it\u2019s important to recognise and practise the type of communications techniques that are useful to help diffuse potential conflicts in both our personal and professional lives.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tI\u2019m writing this from my home in Monza in northern Milan in the Lombardy region in Italy, which has been the epicentre of the Covid-19 virus in Italy. My last overseas trip was in mid-February when I travelled to Dublin for meetings with the founders of\u00a0WomanUp<\/a>, who are behind this series of articles.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tLittle did I realise what would face me on my return and how Covid-19 would have such devastating effects on my community, as well as my adopted country, and indeed across the world. It is a crisis like no other and is testing the resolve of everyone.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Strategies and behavioural techniques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAs a leadership coach with an extensive toolbox of strategies and behavioural techniques<\/a> at my disposal I\u2019ve had my struggles in recent weeks about practising what I preach.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSpontaneously, I\u2019ve had a few choice words to say when I hear about people who continue to ignore public health advice on social distancing or the lockdown or when I hear interviews with supposed leaders who have chosen to ignore the science.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tI know the importance of mental resilience, of balanced and \u201czoomed out\u201d thinking but I\u2019d be the first to say that, at times, I\u2019ve got overwhelmed and I haven\u2019t remembered to dip into my toolbox.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWhat has pulled me back on track is the daily habit of taking time to reflect on who I want to be in the world and what that would look like.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe other great help has been connecting with my networks of family, friends and contacts. They have been truly remarkable, putting their arms around me virtually and giving me perspectives to help shine a dim light of positivity through unprecedented uncertainty.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tMost of us are trying try to put structures in place that create a sense of normality in both our personal and professional lives. But the \u201cnew normal\u201d means being cooped up in our homes, sometimes with children who aren\u2019t at school, while trying to work and deal all too often with stressed customers, colleagues and contacts.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Empathy and communications<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tTensions can and will run high both at home and at work \u2013 an outburst by a bored teenager, an angry email from a customer or a sharp exchange on a call with a colleague.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNow, more than ever, our instinct is to defend ourselves, to justify our actions or to turn up the volume and rant. Those responses will make situations worse, not better, and will fuel your own stress levels\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWhen you feel those type of responses coming on, remember to take a few minutes to breathe and centre yourself. Who do you want to be in this situation? How would your values or your brand ask you to behave?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThis is about displaying empathy,\u00a0 focusing on connecting with the person in front of you, with what lies behind the conversation or outburst and what the individual might feeling.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSo first, pause. Take a deep breath. Truly listen to what is being said. Don\u2019t write that speedy email or rush into giving your response on a call or to the family member. Connect with the feelings (yours and theirs) before you redirect.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSay something like\u00a0\u201cWow, how (frustrated\/annoyed\/fill-in-the blank) you must be feeling.\u201d<\/em>\u00a0By first genuinely recognising and connecting with what the individual is feeling, you calm him\/her down. Only then will they be more receptive to the more logical factual arguments you might then have.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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>A crisis brings out the best and the worst in people. Your skill in being able to empathise, communicate with and support those around you will say a lot about you and your abilities as a leader.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Given the unprecedented level of stress we\u2019ve all been under with Covid-19, it\u2019s important to recognise and practise the type of communications techniques that are useful to help diffuse potential conflicts in both our personal and professional lives.<\/p>\n","protected":false},"author":930,"featured_media":10345,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[182],"tags":[739,327,740],"ppma_author":[3712],"class_list":["post-10343","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-future-of-work","tag-diffuse-conflicts","tag-empathy","tag-potential-conflicts"],"authors":[{"term_id":3712,"user_id":930,"is_guest":0,"slug":"rose-cartolari","display_name":"Rose Cartolari","avatar_url":"https:\/\/www.experfy.com\/blog\/wp-content\/uploads\/2020\/10\/Rose-Cartolari-150x150.jpg","user_url":"https:\/\/rosecartolari.com\/%20","last_name":"Cartolari","first_name":"Rose","job_title":"","description":"Rose Cartolari, Co-Founder and Ex-COO, Scharper Pharmaceuticals, is International Leadership Consultant, Executive Coach, keynote Speaker and Forbes Coaches Council Member. She has taught at Columbia University Business School (New York, USA), SDA Bocconi School of Management, (Milan, Italy) and University of Milano \u2013 Bicocca, (Milan, Italy). She is often invited internationally to be a speaker on leadership issues and challenges."}],"_links":{"self":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/10343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/users\/930"}],"replies":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/comments?post=10343"}],"version-history":[{"count":12,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/10343\/revisions"}],"predecessor-version":[{"id":33629,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/10343\/revisions\/33629"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media\/10345"}],"wp:attachment":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media?parent=10343"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/categories?post=10343"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/tags?post=10343"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/ppma_author?post=10343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}