{"id":10257,"date":"2020-10-13T10:18:20","date_gmt":"2020-10-13T10:18:20","guid":{"rendered":"https:\/\/www.experfy.com\/blog\/?p=10257"},"modified":"2023-10-23T17:49:23","modified_gmt":"2023-10-23T17:49:23","slug":"we-made-it-this-far-whats-next","status":"publish","type":"post","link":"https:\/\/www.experfy.com\/blog\/future-of-work\/we-made-it-this-far-whats-next\/","title":{"rendered":"We Made It This Far\u2014What’s Next?"},"content":{"rendered":"\t\t
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Innovation\u00a0experts Chris Pope and KPMG\u2019s Phil Mitchell weigh in on\u00a0the future of work post-COVID<\/a>.<\/strong><\/sup><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAs the dust settles on\u00a0a\u00a0rattled\u00a0reality, business leaders are seeking answers to questions\u00a0they never thought they\u2019d ask.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWhat\u00a0will\u00a0work\u00a0look\u00a0after\u00a0the\u00a0pandemic\u00a0passes? How\u00a0should\u00a0companies\u00a0think about their workforce in\u00a0an\u00a0uncertain world?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tChris Pope,\u00a0vice\u00a0president\u00a0of innovation at\u00a0ServiceNow<\/a>, and\u00a0KPMG UK\u00a0partner\u00a0Phil Mitchell\u00a0share their insights\u00a0on the\u00a0future of work\u00a0and what organizations\u00a0must do\u00a0to compete moving forward.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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The COVID-19 pandemic has led to dramatic changes in work practices. What must organizations do now to adapt and` ensure that their people thrive?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tPhil Mitchell:<\/strong>\u00a0Companies that never would have considered\u00a0remote work have\u00a0seen their\u00a0productivity increase\u2014not necessarily everywhere, but they have realized genuine net gains.\u00a0This\u00a0has prompted\u00a0business leaders\u00a0to look at their workforce structure and\u00a0deepen\u00a0their\u00a0employee\u00a0engagement as the current situation evolves into a long-term\u00a0reality.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tChris Pope:<\/strong>\u00a0At\u00a0ServiceNow, we\u2019re\u00a0realizing that work is not a binary choice between the office and home.\u00a0Our approach is about allowing our employees\u00a0to\u00a0work wherever they happen to be that’s most appropriate at the time.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tBut thriving is also about considering the wider culture of the organization\u2014how we bring\u00a0people together<\/a>\u00a0and engage with them.\u00a0Companies with the digital infrastructure in place were able to\u00a0innovate more quickly<\/a>\u00a0to support a dispersed workforce.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Challenges still remain with working from home. What are you hearing from your employees or customers?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tPhil Mitchell:<\/strong>\u00a0There is a distinction to be drawn between home working and home workers. We are not home workers, we are working from home, with many of us doing so\u00a0due to the new circumstances\u00a0and in ways that\u00a0are not always ideal.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe\u00a0are\u00a0also\u00a0beginning to witness COVID-19 burnout\u00a0among middle and senior management.\u00a0They seem to be\u00a0the ones\u00a0carrying the brunt of\u00a0giving\u00a0additional support to their teams while conducting extra reporting and due diligence as their organizations go through a complex business resilience process.\u00a0There’s a growing need to focus on\u00a0the\u00a0wellbeing of the middle to senior management layer.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Communication has been put to the test. Is it all about video conferencing now?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tChris Pope:\u00a0<\/strong>The traditional benefits of working in the same building that include going to someone\u2019s desk for a short, informal catch-up are now gone.\u00a0How\u00a0we communicate and articulate ourselves on conference calls or via email\u00a0has become very important\u00a0now that the face-to-face body language aspect is lost. A lack of soft skills training can become very evident in such circumstances\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tPhil Mitchell:<\/strong>\u00a0We\u2019ve also forgotten how to make phone calls. The communication currency nowadays is\u00a0virtual\u00a0meetings, but by putting the emphasis on scheduled video calls,\u00a0we risk losing the art of simply picking up the phone for impromptu conversations.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tChris Pope:<\/strong>\u00a0Indeed. Phone calls have become a modern-day\u00a0equivalent\u00a0of writing a postcard. They show that the caller is taking their time and\u00a0making an effort.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Will workforces ever return to work to what they were before COVID-19?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tChris Pope:<\/strong>\u00a0There are two phases to consider when we think about a \u201creturn to the workplace<\/a>.\u201d\u00a0Currently,\u00a0the COVID-19 pandemic continues to pose a risk\u00a0and\u00a0internal research\u00a0that we\u2019ve carried out\u00a0at ServiceNow\u00a0shows\u00a0almost half of\u00a0our\u00a0employees don\u2019t feel ready to go\u00a0back to\u00a0work.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tServiceNow\u00a0also\u00a0recently\u00a0commissioned a comprehensive study of the\u202fimpact of COVID-19 on business<\/a>\u202fand the future of work\u00a0and found that 60% of employees want to maintain the new ways of working.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tChris\u00a0Pope:<\/strong>\u00a0Previously,\u00a0a company\u00a0organized work around\u00a0its location, which usually meant hiring\u00a0people living within an hour\u2019s commute from the office building.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIn the past, we\u00a0struggled\u00a0to\u00a0find\u00a0the right\u00a0talent because of such proximity requirements. We\u2019ve removed such limitations and,\u00a0for example,\u00a0hired people\u00a0based\u00a0in South Africa\u00a0that\u00a0are\u00a0delivering some\u00a0amazing work.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tPhil Mitchell:\u00a0<\/strong>The ability to access talent globally is a big one. People will also have more flexibility\u00a0with regard to\u00a0how and where they live. Creating digital workplaces with the help of solutions like ServiceNow will be ever more important, both from an experience and security point of view.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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What does employee happiness look like in the new normal?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tChris Pope:<\/strong>\u00a0We need to be careful that the classic, overbearing management style\u00a0doesn\u2019t feature prominently in the new hybrid way of working. Providing support and being accessible is key, but micro-managing indicates\u00a0a lack of\u00a0confidence.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tEvery member of my team\u00a0is located in\u00a0a different city around the world. The whole arrangement is underpinned by trust and\u00a0our\u00a0performance culture. It is outcome based, with every team member having the freedom to manage their own time.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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What will future prospective employees and customers look for in a workforce strategy?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tChris Pope:\u00a0<\/strong>Diversity,\u00a0inclusion,\u00a0and\u00a0belonging (DIBs)\u00a0needs to be a\u00a0big part of\u00a0any\u00a0workforce\u00a0strategy<\/a>, including philanthropy. Employees will be interested in a company\u2019s involvement in community initiatives, be it STEM programs,\u00a0women in\u00a0technology, digital literacy, and similar.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tServiceNow\u00a0is\u00a0not\u00a0only a technology\u00a0company, but\u00a0an organization\u00a0trying to help and support where we can. It is certainly one of the criteria\u00a0potential employees\u00a0will assess you on.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

What will work look after the pandemic passes? How should companies think about their workforce in an uncertain world? <\/p>\n","protected":false},"author":937,"featured_media":10259,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[182],"tags":[108,237,238,316],"ppma_author":[3812],"class_list":["post-10257","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-future-of-work","tag-future-of-work","tag-pandemic","tag-uncertainty","tag-workforce"],"authors":[{"term_id":3812,"user_id":937,"is_guest":0,"slug":"becky-straker","display_name":"Becky Straker","avatar_url":"https:\/\/www.experfy.com\/blog\/wp-content\/uploads\/2020\/10\/Becky-Straker-150x150.jpg","user_url":"http:\/\/www.servicenow.com","last_name":"Straker","first_name":"Becky","job_title":"","description":"Becky Straker is Head of UK&I Corporate Communications at ServiceNow that delivers digital workflows that create great experiences and unlock productivity."}],"_links":{"self":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/10257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/users\/937"}],"replies":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/comments?post=10257"}],"version-history":[{"count":11,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/10257\/revisions"}],"predecessor-version":[{"id":33663,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/posts\/10257\/revisions\/33663"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media\/10259"}],"wp:attachment":[{"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/media?parent=10257"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/categories?post=10257"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/tags?post=10257"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.experfy.com\/blog\/wp-json\/wp\/v2\/ppma_author?post=10257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}